Job Description \n Senior User Resarcher (SC Cleared) \n About Scrumconnect \n Scrumconnect Consulting is a UK-based digital transformation consultancy delivering secure, scalable, and user-centred solutions across government and enterprise organisations. We specialise in agile delivery, cloud platforms, data, and modern engineering practices-helping clients build reliable services that meet high operational and compliance standards. \n Role Overview \n We are now looking to grow our User Centred Design team and are recruiting for a Senior User Researcher. \n The Senior User Researcher will lead the user research programme across complex public sector engagements, Embedded within multidisciplinary Agile teams alongside service designers, interaction designers, software engineers and product managers. \n Operating at SFIA Level 5, this role requires an experienced practitioner who can independently plan and lead user research activities across larger teams and complex service domains throughout all delivery phases (Discovery, Alpha, Beta and Live). \n You will translate user evidence into strategic decisions, advocate for inclusive and accessible public services at a senior level, and play a pivotal role in client advisory and consulting engagement delivery. \n Key Responsibilities \n \n \n Lead, scope and deliver user research across complex services and multi-team environments, defining research strategies across Discovery, Alpha, Beta and Live phases. \n \n Advise teams and clients on the selection, application and ethical safeguarding of a wide range of qualitative and quantitative user research methods. \n \n Lead collaborative data analysis and synthesis, engaging colleagues and stakeholders to build user empathy and align on core service opportunities. \n \n Champion inclusive research practices across projects, ensuring research actively involves diverse user groups, users with accessibility needs and users requiring assisted digital support. \n \n Assure research quality, ethical rigour and alignment with WCAG standards and the GDS Service Standard, ensuring services are ready for formal service assessments. \n \n Translate user research insights into high-impact findings, presented via regular playbacks and Show
We’re Hiring: Senior User Resarcher (SC Cleared) employer: scrumconnect ltd
Scrumconnect Consulting is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture in Newcastle. With a commitment to diversity and inclusion, as well as being a Disability Confident employer, we provide meaningful opportunities for career advancement and continuous learning, making it an ideal place for passionate individuals to thrive in their recruitment careers.
