At a Glance
- Tasks: Lead user research to shape digital products based on real user feedback.
- Company: Award-winning digital consultancy making a difference for over 40 million UK citizens.
- Benefits: Flexible working, commitment to diversity, and opportunities for professional growth.
- Other info: Join a dynamic team focused on continuous improvement and collaboration.
- Why this job: Make a real impact by advocating for user-centred design in innovative projects.
- Qualifications: Experience in user research and strong analytical skills required.
The predicted salary is between 40000 - 50000 € per year.
About Scrumconnect Consulting
Scrumconnect Consulting is a multi-award-winning digital consultancy, recognized with prestigious UK IT awards such as Best Public Sector IT Project, Digital Transformation Project of the Year, and a Special Award for Organizational Excellence during the pandemic. Our solutions have positively impacted over 40 million UK citizens, with successful delivery across key government departments including the Department for Work and Pensions, Ministry of Justice, HM Passport Office, and more. We specialize in user-centred design, agile delivery, and creating technology that truly makes a difference.
We are looking for a skilled User Researcher to lead and deliver user research activities through the Beta phase of product development. This role focuses on understanding user needs, generating actionable insights, and ensuring that user-centered design principles are embedded throughout the delivery life cycle. You will work closely with product, design, and engineering teams to shape services based on real user feedback and evidence.
Key Responsibilities
- Lead user research activities throughout the Beta phase of delivery
- Identify and recruit relevant user groups aligned to target audiences
- Plan and conduct research using a range of qualitative and quantitative methods
- Facilitate user sessions such as interviews, usability testing, and surveys
- Gather, analyse, and synthesize user insights into clear, actionable outputs
- Communicate research findings effectively to cross-functional teams and stakeholders
- Influence product decisions by advocating for user-centered design
- Collaborate closely with product managers, designers, and developers
- Ensure research activities align with Agile delivery practices
- Contribute to continuous improvement of research methods and processes
Skills & Experience
Essential Skills
- Strong experience in user research within digital product environments
- Proficiency in a variety of user research methods and techniques
- Ability to translate research findings into actionable insights
- Experience in participant recruitment and user segmentation
- Strong analytical and problem-solving capabilities
- Good understanding of Agile methodologies
Communication & Collaboration
- Excellent communication and storytelling skills
- Ability to present insights clearly to both technical and non-technical audiences
- Strong stakeholder engagement and collaboration skills
Delivery & Impact
- Ability to manage research activities independently and deliver outcomes
- Experience working in cross-functional Agile teams
- Comfortable handling multiple priorities in a fast-paced environment
Preferred Qualifications
- Experience working on Beta phase or live service improvements
- Familiarity with tools for research, prototyping, and analytics
- Background in UX, Human-Computer Interaction, Psychology, or related fields
Commitment to Diversity & Inclusion
At Scrumconnect Consulting, we actively welcome applications from women, people from ethnic minority backgrounds, disabled people, those returning after a career break, and anyone currently underrepresented in senior data and analytics roles. We are a Disability Confident Level 1 employer and are committed to providing reasonable adjustments throughout the recruitment process. If you do not meet every requirement listed but feel this role is a strong match for your skills and experience, we encourage you to apply. Technical depth and genuine curiosity for data matter as much as any individual tool or qualification. Please reach out to discuss flexible working or reasonable adjustments at any stage of the recruitment process.
User Researcher in Surrey employer: scrumconnect ltd
At Scrumconnect Consulting, we pride ourselves on being an exceptional employer that champions user-centred design and agile methodologies. Our collaborative work culture fosters innovation and inclusivity, providing ample opportunities for professional growth and development in a dynamic environment. Located in the heart of the UK, we offer a meaningful career path where your contributions directly impact millions of citizens, all while supporting a diverse workforce committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher in Surrey
✨Tip Number 1
Get to know the company inside out! Research Scrumconnect Consulting's projects and values. This way, when you chat with them, you can show how your skills as a User Researcher align perfectly with their mission.
✨Tip Number 2
Practice your storytelling skills! When discussing your past research experiences, make sure to highlight how your insights led to real changes. We want to see how you can influence product decisions with your findings.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Scrumconnect Consulting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace User Researcher in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience in user research and how it aligns with our focus on user-centred design. We want to see how you can contribute to our mission!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past work to show how you've successfully conducted user research and influenced product decisions. We love seeing real-world applications of your expertise.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your potential.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Scrumconnect Consulting!
How to prepare for a job interview at scrumconnect ltd
✨Know Your User Research Methods
Make sure you brush up on various user research methods before the interview. Scrumconnect Consulting values a strong understanding of qualitative and quantitative techniques, so be ready to discuss how you've applied these in past projects.
✨Showcase Your Communication Skills
Since you'll need to present insights to both technical and non-technical audiences, practice articulating your findings clearly. Use examples from your experience to demonstrate how you've effectively communicated research outcomes to stakeholders.
✨Demonstrate Agile Experience
Familiarise yourself with Agile methodologies, as this role requires collaboration within cross-functional teams. Be prepared to share specific instances where you've successfully managed research activities in an Agile environment.
✨Highlight Your Impact
Scrumconnect Consulting is all about making a difference. Think of examples where your user research has led to significant product improvements or user satisfaction. Show them how your work has positively impacted users and influenced product decisions.
