n About Scrumconnect Consulting
Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful technology solutions across UK government departments. With a strong commitment to user-centred design and agile delivery, we build innovative digital services that matter.
We are looking for a Senior UX Designer to shape the user experience of a Generative AI platform for a UK government department. This role focuses on making complex AI behaviour - retrieval, uncertainty, hallucination risk, and human-in-the-loop checkpoints - understandable and trustworthy for government users, while meeting GOV.Conduct user research with internal government users and stakeholders to understand tasks, pain points, and trust concerns around AI-assisted workflows
Design end-to-end user journeys for RAG-based question-answering, agentic workflows, and human-in-the-loop review steps
Ensure users understand what the AI is doing, where information comes from, and when human judgement is required
Run usability testing sessions with real users and iterate designs based on findings and evaluation metrics
UK Design System
Work closely with Product, UI Developers, and AI/Backend engineers to ensure designs are technically feasible and correctly implemented
Contribute UX rationale, research findings, and design decisions to "Docs-as-Code" artefacts supporting the OKUA knowledge-transfer framework
\Strong portfolio demonstrating end-to-end UX design for complex, data-heavy, or AI-powered products
Experience conducting user research (interviews, usability testing, contextual inquiry) and synthesising findings into design decisions
Experience designing for trust, transparency, and explainability in software presenting automated or AI-generated outputs
Proficiency with design/prototyping tools (eg Figma)
UK Design System
Strong understanding of accessibility and inclusive design principles (WCAG)
Comfortable working within secure, regulated environments and handling sensitive data appropriately
\Direct experience designing UX for LLM/RAG-based products or other AI-assisted decision-making tools
Experience delivering digital services within UK central government or the wider public sector, including service assessments
Exposure to open-source design systems or communities
\Responsible for the end-to-end design and craft of the platform's user experience
Owns the quality, consistency, and usability of design outputs
An execution and craft role for AI guardrails and human-in-the-loop patterns, not a policy-setting one
Accountable for timely delivery of design iterations aligned to research findings and roadmap priorities
Our Commitment to Diversity & Inclusion
At Scrumconnect Consulting, we believe that diversity drives innovation. We actively encourage applications from women, people with disabilities, individuals from under-represented communities, and those seeking flexible working arrangements.
As a Disability Confident Level 1 employer, we provide reasonable adjustments throughout the recruitment process and employment to ensure equal opportunity for all.
Service Designer / UX Researcher in South Shields employer: scrumconnect ltd
Scrumconnect Consulting is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture in Newcastle. With a commitment to diversity and inclusion, as well as being a Disability Confident employer, we provide meaningful opportunities for career advancement and continuous learning, making it an ideal place for passionate individuals to thrive in their recruitment careers.
