Senior UX Designer

Job Description \n About Scrumconnect Consulting \n Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. With a strong commitment to user-centred design and agile delivery, we build innovative digital services that matter. \n Role Overview \n We are looking for a Senior UX Designer to shape the user experience of a Generative AI platform for a UK government department. This role focuses on making complex AI behaviour - retrieval, uncertainty, hallucination risk, and human-in-the-loop checkpoints - understandable and trustworthy for government users, while meeting GOV.UK Service Standard expectations. \n Key Responsibilities \n \n Conduct user research with internal government users and stakeholders to understand tasks, pain points, and trust concerns around AI-assisted workflows \n Design end-to-end user journeys for RAG-based question-answering, agentic workflows, and human-in-the-loop review steps \n Ensure users understand what the AI is doing, where information comes from, and when human judgement is required \n Translate guardrails and human-in-the-loop checkpoints into clear, usable interface patterns (eg confidence indicators, source citations, escalation flows) \n Produce wireframes, prototypes, and high-fidelity designs (eg in Figma) \n Run usability testing sessions with real users and iterate designs based on findings and evaluation metrics \n Ensure all designs align with, and where necessary extend, the GOV.UK Design System \n Work closely with Product, UI Developers, and AI/Backend engineers to ensure designs are technically feasible and correctly implemented \n Align with engineering on evaluation-driven iteration \n Contribute UX rationale, research findings, and design decisions to "Docs-as-Code" artefacts supporting the OKUA knowledge-transfer framework \n \n Essential Skills