At a Glance
- Tasks: Conduct user research to enhance a digital platform and improve user experience.
- Company: Join Scrumconnect, a tech consultancy focused on user-centred design and innovation.
- Benefits: Inclusive workplace, collaborative culture, and opportunities for personal growth.
- Other info: Diverse team environment with a commitment to inclusion and empowerment.
- Why this job: Make a real impact by shaping digital services that matter to users.
- Qualifications: Experience in user research and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
About Scrumconnect
Scrumconnect Ltd is a technology consultancy that partners with organisations to deliver high-quality digital services and products. We specialise in user-centred design, agile delivery, and modern data platforms, helping our clients build solutions that are scalable, accessible, and impactful. Our multidisciplinary teams work collaboratively to solve complex problems and deliver meaningful outcomes through innovative technology and research-driven insights.
Role Overview
We are seeking a User Researcher to support the development and enhancement of a digital platform used by internal policy and analytical teams as well as relevant arm's-length bodies. The successful candidate will plan and conduct research to understand user needs, evaluate how effectively those needs are currently being met by the platform, and identify opportunities for improvement. The research will help inform future development phases and explore engagement with additional user groups.
Key Responsibilities
- Plan and conduct user research activities with internal policy and analytical teams and other relevant stakeholders.
- Identify and document user needs, behaviours, and pain points through interviews, workshops, and usability testing.
- Assess how current platform capabilities meet the needs of primary users.
- Identify gaps, challenges, and opportunities to improve the user experience and platform functionality.
- Analyse and synthesise research findings into clear insights and actionable recommendations.
- Develop and maintain a research plan to support future phases of platform development.
- Explore approaches to engage additional user groups, including organisations within the PropTech ecosystem.
- Work closely with product managers, designers, and delivery teams to ensure research findings inform decision-making and product development.
Skills and Experience
- Proven experience conducting user research within digital product or service environments.
- Strong experience with qualitative research methods, including interviews, usability testing, and workshops.
- Ability to analyse research data and translate insights into practical recommendations.
- Experience working with multi-disciplinary teams, including product managers, designers, and analysts.
- Strong stakeholder engagement and communication skills.
- Experience working in complex or public sector environments is desirable.
- Familiarity with user-centred design principles and best practices.
Deliverables
- User research plan and research framework.
- Stakeholder and user insight reports.
- Identification of gaps and improvement opportunities within the platform.
- Recommendations to improve user experience and platform functionality.
- Strategy for engaging additional user groups in future phases.
Diversity & Inclusion
At Scrumconnect Ltd, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to contribute. We welcome applications from people of all backgrounds, experiences, and perspectives. We believe diversity strengthens our teams and helps us create better digital services for everyone.
User Researcher in Newcastle upon Tyne employer: scrumconnect ltd
Scrumconnect Ltd is an exceptional employer that fosters a collaborative and inclusive work culture, where multidisciplinary teams come together to tackle complex challenges in the digital landscape. As a User Researcher, you will have the opportunity to engage with diverse stakeholders, contribute to meaningful projects, and grow your skills in a supportive environment that values innovation and user-centred design. Located in a vibrant area, Scrumconnect offers a dynamic workplace that prioritises employee development and well-being, making it an ideal choice for those seeking a rewarding career in technology consultancy.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend industry events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that User Researcher role.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your user research projects, methodologies, and outcomes. This will give hiring managers a clear picture of what you can bring to the table at Scrumconnect.
✨Tip Number 3
Prepare for interviews by practising common user research questions and scenarios. Think about how you would approach user needs assessment and usability testing, and be ready to share your insights and recommendations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Scrumconnect team.
We think you need these skills to ace User Researcher in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in user research and how it aligns with the role. We want to see how your skills can directly contribute to our mission at Scrumconnect.
Showcase Your Research Skills:When detailing your experience, focus on specific user research methods you've used, like interviews or usability testing. We love seeing concrete examples of how you've identified user needs and improved platforms in the past.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate clarity as much as you do!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the User Researcher position. We can’t wait to hear from you!
How to prepare for a job interview at scrumconnect ltd
✨Know Your User Research Methods
Make sure you brush up on your qualitative research methods, especially interviews and usability testing. Be ready to discuss how you've applied these techniques in past projects and the insights you gained from them.
✨Understand the Platform's Current State
Before the interview, take some time to explore the digital platform mentioned in the job description. Familiarise yourself with its features and think about potential user pain points. This will show that you're proactive and genuinely interested in improving the user experience.
✨Prepare for Stakeholder Engagement Scenarios
Since you'll be working closely with product managers and designers, think of examples where you've successfully engaged stakeholders in the past. Be ready to share how you navigated challenges and ensured that user insights were integrated into decision-making.
✨Showcase Your Analytical Skills
Be prepared to discuss how you analyse research data and turn it into actionable recommendations. Bring examples of reports or insights you've created in previous roles, as this will demonstrate your ability to synthesise information effectively.
