At a Glance
- Tasks: Design user-centred services that enhance digital and physical experiences.
- Company: Join a people-first digital consultancy making a real difference.
- Benefits: Inclusive workplace, diverse teams, and opportunities for professional growth.
- Other info: We value diversity and encourage applications from all backgrounds.
- Why this job: Shape meaningful digital experiences and collaborate with creative minds.
- Qualifications: 6+ years in UX/service design and strong portfolio required.
The predicted salary is between 55000 - 65000 € per year.
At Scrumconnect, we are a people-first digital consultancy partnering with government and private sector clients to design and deliver user-centred digital services that make a real difference. Our multidisciplinary teams collaborate to solve complex challenges, create inclusive digital experiences, and improve public services for everyone. We value curiosity, creativity, and collaboration, and we are passionate about building solutions that matter.
We are seeking an experienced Service Designer to create user-centred services that deliver meaningful, efficient, and accessible experiences across both digital and physical touchpoints. This role involves working closely with multidisciplinary teams to design and refine services that meet user needs and organisational goals.
Key Responsibilities- Design holistic, user-centred experiences across products, systems, services, applications, devices, and employee journeys.
- Conduct user research to understand behaviours, needs, and pain points, translating insights into actionable design solutions.
- Develop service design concepts, prototypes, journey maps, and wireframes to enhance usability and user satisfaction.
- Iterate and refine designs based on user feedback, usability testing, and evaluation findings.
- Collaborate with cross-functional teams (design, development, delivery) to communicate and advocate design decisions.
- Explore alternative design solutions and assess trade-offs to support strategic decisions.
- Apply established design methods, tools, and frameworks to deliver effective user interactions.
- Contribute to broader UX and service design initiatives across the organisation.
- Strong proficiency in service design, user-centred design principles, human-computer interaction, and usability engineering.
- Experience with design and prototyping tools such as Figma, Sketch, Adobe XD, Axure, InVision, Framer, or similar.
- Understanding of visual design principles, branding guidelines, and accessibility standards (WCAG 2.1).
- Familiarity with usability testing, A/B testing, and user research methodologies.
- Basic understanding of Front End technologies (HTML/CSS) is desirable.
- Minimum 6 years of experience in UX or service design (SFIA Level 3/4 with capability to operate at SFIA Level 5).
- Strong portfolio demonstrating service design work, including journey maps, prototypes, and wireframes.
- Excellent communication, stakeholder management, and collaboration skills.
- Bachelor's degree in Design, Human-Computer Interaction, Psychology, or a related field.
- Ability to work independently and within multidisciplinary teams.
- Experience with design systems, style guides, and visual design tools.
- Knowledge of emerging technologies such as AR/VR and voice interfaces.
- SFIA or UX-related certifications.
- Participation in design thinking workshops or UX communities.
- Familiarity with tools like Jira, Trello, or Asana.
At Scrumconnect, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We actively encourage applications from individuals of all backgrounds, abilities, and experiences. We are proud to be a Disability Confident Employer and ensure our recruitment process and workplace are accessible and inclusive for all.
Service Designer in Newcastle upon Tyne employer: scrumconnect ltd
At Scrumconnect, we pride ourselves on being a people-first digital consultancy that fosters a collaborative and inclusive work culture. Our commitment to employee growth is evident through our emphasis on continuous learning and the opportunity to work on impactful projects that enhance public services. Located in a vibrant environment, we offer a unique chance to engage with multidisciplinary teams while making a meaningful difference in the lives of users.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with fellow designers on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date and highlights your best work, especially projects that align with user-centred design. When you get an interview, be ready to discuss your process and the impact of your designs.
✨Tip Number 3
Practice your pitch! Be prepared to explain why you’re the perfect fit for the role at Scrumconnect. Highlight your experience in service design and how you can contribute to creating meaningful digital experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference in user-centred services.
We think you need these skills to ace Service Designer in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Experience:Make sure to highlight your experience in service design and user-centred principles. We want to see your strong portfolio, so include those journey maps and prototypes that demonstrate your skills!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Service Designer role. We love seeing how you connect your experience to what we do at Scrumconnect.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and passion for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at scrumconnect ltd
✨Know Your User-Centred Design Principles
Make sure you brush up on user-centred design principles before the interview. Be ready to discuss how you've applied these principles in your previous work, especially in creating holistic experiences. This will show that you understand the core of what the role is about.
✨Showcase Your Portfolio Effectively
Your portfolio is your best friend! Prepare to walk through your service design projects, focusing on journey maps, prototypes, and wireframes. Highlight the impact of your designs and how they improved user satisfaction. This will demonstrate your hands-on experience and creativity.
✨Prepare for Collaboration Questions
Since this role involves working with multidisciplinary teams, be ready to share examples of how you've collaborated with others. Think about specific challenges you faced and how you navigated them. This will showcase your communication and stakeholder management skills.
✨Familiarise Yourself with Tools and Technologies
Get comfortable with the design and prototyping tools mentioned in the job description, like Figma or Adobe XD. If you have experience with usability testing or A/B testing, be prepared to discuss it. Showing that you're up-to-date with the latest tools will give you an edge.
