At a Glance
- Tasks: Lead performance analysis and embed data-driven decision-making in digital services.
- Company: Award-winning digital consultancy transforming UK government services.
- Benefits: Inclusive culture, flexible working, and opportunities for professional growth.
- Other info: Join a diverse team committed to innovation and user-centred design.
- Why this job: Make a real impact on millions by improving digital services.
- Qualifications: Experience in performance analysis and strong stakeholder management skills.
The predicted salary is between 50000 - 60000 € per year.
About Scrumconnect Consulting
Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.
Overview:
We are seeking an experienced Performance Analyst (SFIA 5) to lead performance measurement and analytics across complex digital services. This role focuses on embedding data-driven decision-making, ensuring services are designed and continuously improved based on user needs and measurable outcomes. You will operate at a strategic level, defining performance standards, advising senior stakeholders, and working across multidisciplinary teams to deliver impactful digital services at scale.
Key Responsibilities:
- Performance Leadership & Strategic Measurement
- Lead and embed performance analysis across complex services or delivery areas
- Design and implement performance measurement frameworks, including KPIs and user-focused metrics
- Ensure alignment with Government Digital Service (GDS) standards and best practices
- Establish and maintain high-quality performance analytics standards
- Insight Generation & Decision Support
- Analyse data from multiple sources (user, service, and operational data) to generate actionable insights
- Translate complex data into clear narratives, dashboards, and recommendations
- Support teams in designing and iterating services with measurable outcomes
- Collaboration Across Digital Teams
- Work closely with Product Managers, Delivery Managers, User Researchers, Designers, and Data Scientists
- Provide guidance on measurement strategies and interpretation of results
- Support decision-making in complex and ambiguous environments
- Capability Building & Leadership
- Coach and mentor analysts, ensuring quality and consistency in outputs
- Contribute to and lead communities of practice within performance analytics
- Define and promote standards, tools, and best practices
Required Skills & Experience:
- Extensive experience in performance analysis for digital services, ideally within large-scale or complex environments
- Strong expertise in designing performance measurement frameworks, KPIs, and user-focused metrics
- Proven ability to generate insights from multiple data sources and provide data-driven recommendations
- Strong stakeholder management and influencing skills, including engagement with senior leadership
- Excellent communication and data storytelling skills
- Advanced experience with analytical tools such as: SQL, Web analytics platforms (e.g., Google Analytics), Dashboarding tools (e.g., Power BI, Looker Studio)
Desirable Experience:
- Experience working on public sector or government digital services
- Experience defining performance strategies across multiple teams or programmes
- Experience mentoring or leading analyst teams
- Experience working in hybrid or distributed delivery environments
Diversity & Inclusion
At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.
Performance Analyst in Newcastle upon Tyne employer: scrumconnect ltd
Scrumconnect Consulting is an exceptional employer, offering a dynamic work culture that prioritises innovation and user-centred design. With a strong commitment to employee growth, we provide opportunities for mentorship and collaboration across multidisciplinary teams, ensuring that our Performance Analysts can thrive in their roles while making a meaningful impact on the lives of millions. Located at the heart of the UK's digital transformation efforts, we embrace diversity and inclusion, fostering an environment where every voice is heard and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Analyst in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Scrumconnect Consulting. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by practising common performance analyst questions. We recommend using real data examples from your past work to showcase your skills and insights.
✨Tip Number 3
Showcase your analytical skills with a portfolio! Create a few case studies or dashboards that highlight your ability to turn data into actionable insights. This will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Performance Analyst in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Performance Analyst role. Highlight your experience with performance measurement frameworks and data analysis, and don’t forget to mention any relevant tools you’ve used like SQL or Google Analytics.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about user-centred design and how your skills align with our mission at Scrumconnect Consulting. Keep it engaging and personal!
Showcase Your Data Storytelling Skills:We love candidates who can turn complex data into clear narratives. In your application, include examples of how you've generated insights from data and influenced decision-making in previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at scrumconnect ltd
✨Know Your Metrics
Before the interview, brush up on key performance metrics relevant to digital services. Be ready to discuss how you’ve designed measurement frameworks in the past and how they aligned with user needs. This shows you understand the role's focus on data-driven decision-making.
✨Showcase Your Storytelling Skills
Prepare to explain complex data insights in a simple, engaging way. Use examples from your previous work where you translated data into actionable recommendations. This will demonstrate your ability to communicate effectively with stakeholders.
✨Familiarise Yourself with GDS Standards
Research the Government Digital Service (GDS) standards and best practices. Be prepared to discuss how you would ensure alignment with these standards in your performance analysis work. This shows you’re proactive and knowledgeable about industry expectations.
✨Emphasise Collaboration
Think of examples where you’ve worked closely with cross-functional teams, like Product Managers or User Researchers. Highlight your experience in mentoring others and how you’ve contributed to building a community of practice. This will showcase your leadership and teamwork skills.
