At a Glance
- Tasks: Lead user research activities and shape services based on real user feedback.
- Company: Award-winning digital consultancy making a positive impact on millions.
- Benefits: Flexible working, commitment to diversity, and opportunities for professional growth.
- Other info: Join a dynamic team focused on continuous improvement and innovation.
- Why this job: Make a real difference by advocating for user-centred design in impactful projects.
- Qualifications: Experience in user research and strong analytical skills required.
The predicted salary is between 55000 - 65000 £ per year.
About Scrumconnect Consulting
Scrumconnect Consulting is a multi‑award‑winning digital consultancy, recognised with prestigious UK IT awards such as Best Public Sector IT Project, Digital Transformation Project of the Year, and a Special Award for Organizational Excellence during the pandemic. Our solutions have positively impacted over 40 million UK citizens, with successful delivery across key government departments including the Department for Work and Pensions, Ministry of Justice, HM Passport Office, and more. We specialise in user‑centred design, agile delivery and creating technology that truly makes a difference.
We are looking for a skilled User Researcher to lead and deliver user research activities through the Beta phase of product development. This role focuses on understanding user needs, generating actionable insights and ensuring that user‑centred design principles are embedded throughout the delivery life‑cycle. You will work closely with product, design and engineering teams to shape services based on real user feedback and evidence.
Key Responsibilities
- Lead user research activities throughout the Beta phase of delivery
- Identify and recruit relevant user groups aligned to target audiences
- Plan and conduct research using a range of qualitative and quantitative methods
- Facilitate user sessions such as interviews, usability testing, and surveys
- Gather, analyse and synthesize user insights into clear, actionable outputs
- Communicate research findings effectively to cross‑functional teams and stakeholders
- Influence product decisions by advocating for user‑centred design
- Collaborate closely with product managers, designers and developers
- Ensure research activities align with Agile delivery practices
- Contribute to continuous improvement of research methods and processes
Essential Skills
- Strong experience in user research within digital product environments
- Proficiency in a variety of user research methods and techniques
- Ability to translate research findings into actionable insights
- Experience in participant recruitment and user segmentation
- Strong analytical and problem‑solving capabilities
- Good understanding of Agile methodologies
Communication & Collaboration
- Excellent communication and storytelling skills
- Ability to present insights clearly to both technical and non‑technical audiences
- Strong stakeholder engagement and collaboration skills
Delivery & Impact
- Ability to manage research activities independently and deliver outcomes
- Experience working in cross‑functional Agile teams
- Comfortable handling multiple priorities in a fast‑paced environment
Preferred Qualifications
- Experience working on Beta phase or live service improvements
- Familiarity with tools for research, prototyping and analytics
- Background in UX, Human‑Computer Interaction, Psychology or related fields
Commitment to Diversity & Inclusion
We actively welcome applications from women, people from ethnic minority backgrounds, disabled people, those returning after a career break and anyone currently under‑represented in senior data and analytics roles. We are a Disability Confident Level 1 employer and are committed to providing reasonable adjustments throughout the recruitment process. If you do not meet every requirement listed but feel this role is a strong match for your skills and experience, we encourage you to apply. Please reach out to discuss flexible working or reasonable adjustments at any stage of the recruitment process.
Lead User Researcher – Beta Phase & Insights employer: scrumconnect ltd
Scrumconnect Consulting is an exceptional employer, renowned for its commitment to user-centred design and agile delivery, making a tangible impact on over 40 million UK citizens. With a strong focus on employee growth, we foster a collaborative work culture that values diversity and inclusion, offering opportunities for professional development in a dynamic environment. Join us in shaping meaningful digital solutions while enjoying the benefits of flexible working arrangements and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Lead User Researcher – Beta Phase & Insights
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Scrumconnect Consulting. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show off your skills! If you have a portfolio or examples of your user research work, bring them along to interviews. It’s a great way to demonstrate your expertise and passion.
✨Tip Number 3
Prepare for the interview by understanding Scrumconnect's projects and values. Tailor your responses to show how your experience aligns with their mission of user-centred design.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Lead User Researcher – Beta Phase & Insights
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in user research, especially in digital product environments. We want to see how your skills align with our focus on user-centred design and Agile methodologies.
Showcase Your Research Skills:When detailing your experience, emphasise the variety of user research methods you've used. We love seeing examples of how you've gathered and analysed insights, so don’t hold back on sharing those success stories!
Communicate Clearly:Your application should reflect your excellent communication skills. Use clear and concise language to convey your experiences and insights. Remember, we’re looking for someone who can present findings effectively to both technical and non-technical audiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at scrumconnect ltd
✨Know Your User Research Methods
Make sure you brush up on various user research methods before the interview. Scrumconnect Consulting values a strong understanding of qualitative and quantitative techniques, so be ready to discuss how you've applied these in past projects.
✨Showcase Your Communication Skills
Since you'll need to present insights to both technical and non-technical audiences, practice articulating your research findings clearly. Use examples from your experience to demonstrate how you've effectively communicated complex information in the past.
✨Prepare for Agile Discussions
Familiarise yourself with Agile methodologies, as this role requires collaboration within cross-functional teams. Be prepared to discuss how you've integrated user research into Agile processes and how it influenced product decisions.
✨Highlight Your Impact
Think about specific instances where your user research led to significant improvements in a product or service. Be ready to share these stories, focusing on the outcomes and how they benefited users, as this aligns with Scrumconnect's commitment to user-centred design.
