At a Glance
- Tasks: Lead the design vision for impactful public services and shape user-centred solutions.
- Company: Join Scrumconnect Consulting, a multi-award-winning digital consultancy making a difference.
- Benefits: Competitive salary or contract rates, hybrid working, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on innovation and collaboration.
- Why this job: Influence senior stakeholders and create services that positively impact millions of citizens.
- Qualifications: Extensive service design experience and strong leadership skills required.
The predicted salary is between 54225 - 66275 £ per year.
Permanent salary: up to £70,000 | Contract rate: £380-£420 per day, outside IR35
Working pattern: Hybrid - one day per week in London
About Scrumconnect Consulting
Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.
This opportunity is available on either a permanent basis, with a salary of up to £70,000, or on a contract basis at £380-£420 per day, outside IR35.
About the role
We are looking for a Lead Service Designer to set the design vision for complex public services. You will lead designers, shape end-to-end services across organisations, and influence senior stakeholders on how services should work.
Key responsibilities
- Set the service design vision and approach for one or more teams.
- Lead the design of end-to-end services across digital, offline and operational channels.
- Create service maps, blueprints and target service models.
- Work with senior policy and operational leaders to align services with user needs and policy intent.
- Lead and develop other designers, setting quality and ways of working.
- Make sure services meet the GDS Service Standard and accessibility needs.
- Lead teams through GDS service assessments.
- Contribute to the wider design community and practice.
Essential skills and experience
- Extensive experience as a service designer, including leading other designers.
- Experience designing complex services that span several organisations.
- Strong skills in service mapping, blueprinting and facilitation.
- Experience influencing senior stakeholders and policy decisions.
- Experience working in multidisciplinary agile teams.
- Knowledge of the GDS Service Standard.
Desirable
- UK government or public sector experience.
- Experience leading services through GDS service assessments.
- Experience designing services involving regulation or data sharing.
Hiring: Lead Service Designer - Permanent + Contract employer: scrumconnect ltd
Scrumconnect Consulting is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture in Newcastle. With a commitment to diversity and inclusion, as well as being a Disability Confident employer, we provide meaningful opportunities for career advancement and continuous learning, making it an ideal place for passionate individuals to thrive in their recruitment careers.
StudySmarter Expert Advice🤫
We think this is how you could land Hiring: Lead Service Designer - Permanent + Contract
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at scrumconnect ltd for a Hiring: Lead Service Designer - Permanent + Contract, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like scrumconnect ltd before they go live!
We think you need these skills to ace Hiring: Lead Service Designer - Permanent + Contract
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Hiring: Lead Service Designer - Permanent + Contract at scrumconnect ltd, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work scrumconnect ltd does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to scrumconnect ltd. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at scrumconnect ltd.
How to prepare for a job interview at scrumconnect ltd
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with scrumconnect ltd, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. scrumconnect ltd might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at scrumconnect ltd!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what scrumconnect ltd is looking for.
