At a Glance
- Tasks: Design and improve user-focused content for public services, collaborating with diverse teams.
- Company: Award-winning consultancy dedicated to making public services simpler and more accessible.
- Benefits: Flexible work-life balance, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team in a dynamic environment with a focus on innovation.
- Why this job: Make a real difference in people's lives through impactful digital services.
- Qualifications: Experience as a Content Designer with strong communication and collaboration skills.
The predicted salary is between 40000 - 50000 £ per year.
About Scrumconnect Consulting
Scrumconnect Consulting is a UK national, award-winning SME software development consultancy with over 300 consultants across the UK. We partner with UK public sector clients to build impactful, user-centred digital services that improve millions of lives. We take as much pride in our people, culture, and work-life balance as we do in our mission to make public services simpler, faster, and more accessible. Collaborative, entrepreneurial, and dedicated to problem-solving, we bring the step-change our customers need to sustain innovation.
About the Role
We are looking for an experienced Content Designer to support a project focused on improving and restructuring content for Applicants and Developers. The purpose of this project is to understand and document user and stakeholder needs, design and deliver revised content in an appropriate architecture, and define a long-term strategy for continuous improvement. Mandatory travel to Newcastle is required 2-3 times a month.
Key Responsibilities
- Understand and benchmark the current content against standards and best practices.
- Map and document current user journeys, validating them with internal and external stakeholders.
- Define and document the approach to designing, testing, agreeing, and deploying revised content, including clear stakeholder roles and responsibilities.
- Capture stakeholder insights and combine them with user research to establish design principles.
- Redesign content based on best practice, accessibility, and user-centred design standards.
- Agree the revised content with stakeholders and test it with a range of users.
- Iterate content based on user research findings and other feedback.
- Clearly articulate user needs and how content standards will be implemented.
- Conduct detailed playback and seek agreement on new content with stakeholders.
- Document lessons learned throughout the process.
- Develop and agree a content strategy and governance process for future changes.
- Deliver a complete handover to internal teams.
Skills and Experience
- Strong experience working as a Content Designer in multidisciplinary digital teams.
- Proven ability to create clear, concise, and accessible content that meets GDS and GOV.UK standards.
- Experience with user research and usability testing, using insights to iterate content.
- Ability to collaborate effectively with stakeholders, product teams, and developers.
- Excellent communication skills to explain design decisions and gain buy-in.
- Familiarity with content management systems and version control tools.
- Experience working in Agile environments and contributing to sprint activities.
What We Value
At Scrumconnect, diversity, inclusion, and accessibility are at the heart of what we do. We welcome applications from people of all backgrounds and are proud to be a Disability Confident employer.
Content Designer - Public Services UX & Strategy employer: scrumconnect ltd
At Scrumconnect Consulting, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee well-being and professional growth. As an award-winning SME, we offer our Content Designers the opportunity to work on meaningful projects that enhance public services while enjoying a healthy work-life balance and the chance to travel to vibrant locations like Newcastle for team engagements. Join us to be part of a dedicated team that values innovation and diversity, making a real difference in the lives of millions.
StudySmarter Expert Advice🤫
We think this is how you could land Content Designer - Public Services UX & Strategy
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work as a Content Designer. Include case studies that demonstrate your user-centred design process and how you've improved content based on user feedback.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to content design. Be ready to discuss how you’ve collaborated with stakeholders and iterated content based on user research – it’s all about showing your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our mission to improve public services.
We think you need these skills to ace Content Designer - Public Services UX & Strategy
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as a Content Designer. Focus on how your skills align with the role's requirements, especially around user-centred design and content standards.
Showcase Your Process:Don’t just list your past roles; explain how you approach content design. Share examples of how you've mapped user journeys or iterated content based on feedback. We love seeing your thought process!
Be Clear and Concise:Remember, clarity is key! Use straightforward language and structure your application well. This not only reflects your content design skills but also makes it easier for us to see your fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at scrumconnect ltd
✨Know Your Content Standards
Familiarise yourself with GDS and GOV.UK standards before the interview. Be ready to discuss how your previous work aligns with these guidelines, as this will show your understanding of the requirements for the role.
✨Showcase Your User-Centred Approach
Prepare examples of how you've used user research and feedback to iterate on content in past projects. Highlight specific instances where your insights led to improved user experiences, as this is crucial for the role.
✨Collaborate Like a Pro
Demonstrate your ability to work with multidisciplinary teams by sharing stories of successful collaborations. Discuss how you’ve engaged stakeholders and product teams to achieve common goals, which is key for Scrumconnect's culture.
✨Be Ready to Discuss Strategy
Think about how you would approach developing a content strategy for future changes. Be prepared to articulate your ideas on governance processes and continuous improvement, as this will show your strategic thinking capabilities.
