At a Glance
- Tasks: Conduct user research to enhance a digital platform and improve user experience.
- Company: Scrumconnect Ltd, a tech consultancy focused on user-centred design and agile delivery.
- Benefits: Inclusive workplace, collaborative culture, and opportunities for professional growth.
- Other info: Work in a dynamic environment with diverse teams and exciting projects.
- Why this job: Make a real impact by shaping user experiences in innovative digital solutions.
- Qualifications: Experience in user research and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Newcastle upon Tyne, United Kingdom | Posted on 24/04/2026
Scrumconnect Ltd is a technology consultancy that partners with organisations to deliver high-quality digital services and products. We specialise in user-centred design, agile delivery, and modern data platforms, helping our clients build solutions that are scalable, accessible, and impactful. Our multidisciplinary teams work collaboratively to solve complex problems and deliver meaningful outcomes through innovative technology and research-driven insights.
Role Overview
We are seeking a User Researcher to support the development and enhancement of a digital platform used by internal policy and analytical teams as well as relevant arm's-length bodies. The successful candidate will plan and conduct research to understand user needs, evaluate how effectively those needs are currently being met by the platform, and identify opportunities for improvement. The research will help inform future development phases and explore engagement with additional user groups.
Location Requirement
This role requires mandatory travel to Newcastle 3 days per week for on-site collaboration with stakeholders and delivery teams.
Key Responsibilities
- Plan and conduct user research activities with internal policy and analytical teams and other relevant stakeholders.
- Identify and document user needs, behaviours, and pain points through interviews, workshops, and usability testing.
- Assess how current platform capabilities meet the needs of primary users.
- Identify gaps, challenges, and opportunities to improve the user experience and platform functionality.
- Analyse and synthesise research findings into clear insights and actionable recommendations.
- Develop and maintain a research plan to support future phases of platform development.
- Explore approaches to engage additional user groups, including organisations within the PropTech ecosystem.
- Work closely with product managers, designers, and delivery teams to ensure research findings inform decision-making and product development.
Skills and Experience
- Proven experience conducting user research within digital product or service environments.
- Strong experience with qualitative research methods, including interviews, usability testing, and workshops.
- Ability to analyse research data and translate insights into practical recommendations.
- Experience working with multi-disciplinary teams, including product managers, designers, and analysts.
- Strong stakeholder engagement and communication skills.
- Experience working in complex or public sector environments is desirable.
- Familiarity with user-centred design principles and best practices.
Diversity & Inclusion
At Scrumconnect Ltd, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to contribute. We welcome applications from people of all backgrounds, experiences, and perspectives. We believe diversity strengthens our teams and helps us create better digital services for everyone.
User Researcher employer: Scrumconnect Limited
Scrumconnect Ltd is an exceptional employer, offering a collaborative and inclusive work culture that values diversity and empowers employees to contribute meaningfully. Located in Newcastle upon Tyne, the company provides ample opportunities for professional growth through engaging projects in user-centred design and agile delivery, ensuring that team members can thrive while making a significant impact on digital services and products.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to user research. This will help you tailor your responses and show that you're genuinely interested in joining their team.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the role of User Researcher. Highlight specific projects where you've made an impact, and don’t forget to showcase your passion for user-centred design.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about wanting to join Scrumconnect Ltd.
We think you need these skills to ace User Researcher
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience with user research methods and how they relate to the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Research Skills:In your application, don’t just list your skills—demonstrate them! Share specific examples of past research projects where you identified user needs and made impactful recommendations. This will help us understand your approach and thought process.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Scrumconnect Ltd!
How to prepare for a job interview at Scrumconnect Limited
✨Know Your User Research Methods
Make sure you brush up on your qualitative research methods, especially interviews and usability testing. Be ready to discuss how you've applied these techniques in past projects and the insights you've gained from them.
✨Understand the Platform's Current State
Before the interview, take some time to explore the digital platform mentioned in the job description. Familiarise yourself with its features and think critically about potential user needs and pain points that could be addressed.
✨Prepare for Stakeholder Engagement Scenarios
Since this role involves working closely with various stakeholders, prepare examples of how you've successfully engaged with different teams in the past. Highlight your communication skills and how you’ve translated user insights into actionable recommendations.
✨Show Your Passion for User-Centred Design
Demonstrate your enthusiasm for user-centred design principles during the interview. Share your thoughts on best practices and how they can enhance the user experience, especially in complex environments like public sector projects.
