At a Glance
- Tasks: Support IT operations, manage laptop provisioning, and assist with new joiner inductions.
- Company: Join Scrumconnect Consulting, a multi-award-winning digital consultancy making a difference in the UK.
- Benefits: Inclusive culture, flexible working arrangements, and opportunities for professional growth.
- Other info: Diverse team environment with a commitment to innovation and inclusion.
- Why this job: Be part of a team that influences millions while developing your IT skills.
- Qualifications: Basic IT knowledge and a passion for helping others.
The predicted salary is between 35000 - 38000 £ per year.
About Scrumconnect Consulting
Scrumconnect Consulting is a multi-award-winning UK public sector digital consultancy, positively influencing the lives of over forty million UK citizens. We bring deep expertise in agile delivery, digital transformation, and platform engineering across central government. With a team of over one hundred and twenty-five professionals — more than forty percent of whom are women — we are committed to building inclusive, diverse teams that reflect the communities we serve.
Role summary
The IT Operations Executive will handle laptop provisioning, new‑joiner IT induction, day‑to‑day IT support, meeting room/event AV support, asset management, knowledge‑base updates for the internal AI chatbot, and cross‑functional coordination. The role includes ISO KRA from India posting.
Key responsibilities
- Laptop & Hardware Provisioning
- Set up and configure laptops for new starters (OS, software, security policies, accounts).
- Maintain adequate laptop stock; flag to leadership proactively when stock runs low, with lead‑time estimates for reordering.
- Coordinate with Operations and HR to confirm new starter numbers and start dates, ensuring laptops are ready before Day 1.
- New Joiner IT Induction
- Conduct IT induction sessions for new joiners (laptop handover, login/access setup, key systems walkthrough, security/data policy basics, how to raise a ticket).
- Ensure new starters are fully IT‑ready and comfortable with tools/systems from Day 1.
- Coordinate induction timing with HR's onboarding schedule.
- IT Support & Ticket Management
- Act as first point of contact for all laptop and general IT queries (hardware, software, access, connectivity).
- Check the internal IT ticket system regularly and resolve queries based on priority/urgency.
- Escalate unresolved or complex issues to the appropriate vendor/provider.
- Meeting Room & Event AV Support
- Set up and troubleshoot Poly X70 (or equivalent conferencing units) for meeting rooms.
- Handle projector and AV setup/queries for internal events, town halls, and external meetings.
- Do pre‑event checks for key meetings to avoid last‑minute failures.
- Asset Management & Audit Readiness
- Maintain a master inventory list of all laptops (assigned user, serial number, condition, OS System, location, status — active/spare/retired).
- Keep the list updated in real time as laptops are issued, returned, or retired.
- Produce the asset register on demand for internal/external audits.
- Knowledge Base & Self‑Service
- Continuously update and improve the internal AI chatbot's IT knowledge base with FAQs, troubleshooting guides, and resolved ticket learnings.
- Aim to reduce repetitive ticket volume by improving self‑service content.
- Cross‑Functional Coordination
- Liaise with HR and Operations on starter/leaver numbers and induction/onboarding timelines.
- Liaise with leadership on budget/stock needs and equipment forecasting.
- Include ISO KRA from India posting.
Diversity and Inclusion
At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements.
Grad IT And ISO in Staines employer: Scrumconnect Limited
At Scrumconnect, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions collaboration and continuous learning. Our commitment to employee growth is evident through our investment in training and development opportunities, ensuring that our Data Engineers are equipped with the latest skills in cloud technologies and data engineering practices. With a focus on meaningful public service projects, you will have the chance to make a significant impact while enjoying the flexibility of remote work and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Grad IT And ISO in Staines
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Scrumconnect Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Scrumconnect Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Scrumconnect Limited!
✨Direct Apply to Scrumconnect Limited
Let's not forget to apply directly through the Scrumconnect Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Grad IT And ISO in Staines
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Scrumconnect Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Scrumconnect Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Scrumconnect Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
