At a Glance
- Tasks: Lead performance analytics for impactful digital services and drive data-driven decision-making.
- Company: Join Scrumconnect Consulting, a multi-award-winning digital consultancy making a difference across the UK.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to innovation and equal opportunities.
- Why this job: Make a real impact on digital services that improve lives for millions of UK citizens.
- Qualifications: Extensive experience in performance analysis and strong stakeholder management skills required.
The predicted salary is between 60000 - 75000 £ per year.
Newcastle, United Kingdom | Posted on 07/05/2026
Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.
Overview: We are seeking an experienced Performance Analyst (SFIA 5) to lead performance measurement and analytics across complex digital services. This role focuses on embedding data-driven decision-making, ensuring services are designed and continuously improved based on user needs and measurable outcomes. You will operate at a strategic level, defining performance standards, advising senior stakeholders, and working across multidisciplinary teams to deliver impactful digital services at scale.
Key Responsibilities:
- Performance Leadership & Strategic Measurement
- Lead and embed performance analysis across complex services or delivery areas
- Design and implement performance measurement frameworks, including KPIs and user-focused metrics
- Ensure alignment with Government Digital Service (GDS) standards and best practices
- Establish and maintain high-quality performance analytics standards
- Insight Generation & Decision Support
- Analyse data from multiple sources (user, service, and operational data) to generate actionable insights
- Translate complex data into clear narratives, dashboards, and recommendations
- Support teams in designing and iterating services with measurable outcomes
- Work closely with Product Managers, Delivery Managers, User Researchers, Designers, and Data Scientists
- Provide guidance on measurement strategies and interpretation of results
- Support decision-making in complex and ambiguous environments
- Capability Building & Leadership
- Coach and mentor analysts, ensuring quality and consistency in outputs
- Contribute to and lead communities of practice within performance analytics
- Define and promote standards, tools, and best practices
Required Skills & Experience:
- Extensive experience in performance analysis for digital services, ideally within large-scale or complex environments
- Strong expertise in designing performance measurement frameworks, KPIs, and user-focused metrics
- Proven ability to generate insights from multiple data sources and provide data-driven recommendations
- Strong stakeholder management and influencing skills, including engagement with senior leadership
- Excellent communication and data storytelling skills
- Advanced experience with analytical tools such as:
- SQL
- Web analytics platforms (e.g., Google Analytics)
- Dashboarding tools (e.g., Power BI, Looker Studio)
- Experience working on public sector or government digital services
- Experience defining performance strategies across multiple teams or programmes
- Experience mentoring or leading analyst teams
- Experience working in hybrid or distributed delivery environments
Diversity & Inclusion
At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.
Senior Performance Analytics Lead for Digital Services employer: Scrumconnect Limited
Scrumconnect Consulting is an exceptional employer, offering a dynamic work culture that prioritises innovation and user-centred design in the heart of Newcastle. With a commitment to employee growth through mentorship and leadership opportunities, we foster an inclusive environment where diverse perspectives are valued. Join us to make a meaningful impact on digital services that enhance the lives of millions while enjoying the benefits of flexible working arrangements and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Performance Analytics Lead for Digital Services
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to performance analytics. We recommend using the STAR method to structure your answers – it really helps you shine!
✨Tip Number 3
Showcase your skills with a portfolio of your work. Include case studies or examples of how you've used data to drive decisions. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Performance Analytics Lead for Digital Services
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in performance analysis for digital services. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Data Skills:Since this role is all about data-driven decision-making, be sure to include specific examples of how you've used analytical tools like SQL or Google Analytics. We love seeing how you’ve turned complex data into actionable insights!
Communicate Clearly:Your ability to tell a story with data is crucial. When writing your application, focus on clarity and conciseness. We appreciate straightforward narratives that demonstrate your impact and understanding of user needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Scrumconnect Limited
✨Know Your Metrics
Before the interview, brush up on key performance metrics relevant to digital services. Be ready to discuss how you’ve designed measurement frameworks and KPIs in your previous roles. This shows you understand the importance of data-driven decision-making.
✨Showcase Your Storytelling Skills
Prepare to translate complex data into clear narratives. Think of examples where you've turned data insights into actionable recommendations. This will demonstrate your ability to communicate effectively with stakeholders and influence decisions.
✨Engage with Stakeholders
Be prepared to discuss your experience in managing senior stakeholders. Share specific instances where you’ve successfully influenced decision-making or collaborated across teams. This highlights your strong stakeholder management skills, which are crucial for this role.
✨Emphasise Your Leadership Experience
Since the role involves mentoring analysts, think of examples where you’ve coached or led teams. Discuss how you ensure quality and consistency in outputs. This will show that you’re not just a performer but also a leader who can build capability within the team.
