At a Glance
- Tasks: Lead performance analysis and embed data-driven decision-making in digital services.
- Company: Award-winning digital consultancy transforming UK government services.
- Benefits: Flexible working, competitive salary, and a commitment to diversity and inclusion.
- Other info: Join a dynamic team with opportunities for mentorship and career growth.
- Why this job: Make a real impact on millions of lives through innovative technology solutions.
- Qualifications: Extensive experience in performance analysis and strong stakeholder management skills.
The predicted salary is between 50000 - 65000 £ per year.
Newcastle, United Kingdom | Posted on 07/05/2026
Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.
Overview: We are seeking an experienced Performance Analyst (SFIA 5) to lead performance measurement and analytics across complex digital services. This role focuses on embedding data-driven decision-making, ensuring services are designed and continuously improved based on user needs and measurable outcomes. You will operate at a strategic level, defining performance standards, advising senior stakeholders, and working across multidisciplinary teams to deliver impactful digital services at scale.
Key Responsibilities:
- Performance Leadership & Strategic Measurement
- Lead and embed performance analysis across complex services or delivery areas
- Design and implement performance measurement frameworks, including KPIs and user-focused metrics
- Ensure alignment with Government Digital Service (GDS) standards and best practices
- Establish and maintain high-quality performance analytics standards
- Insight Generation & Decision Support
- Analyse data from multiple sources (user, service, and operational data) to generate actionable insights
- Translate complex data into clear narratives, dashboards, and recommendations
- Support teams in designing and iterating services with measurable outcomes
- Work closely with Product Managers, Delivery Managers, User Researchers, Designers, and Data Scientists
- Provide guidance on measurement strategies and interpretation of results
- Support decision-making in complex and ambiguous environments
- Capability Building & Leadership
- Coach and mentor analysts, ensuring quality and consistency in outputs
- Contribute to and lead communities of practice within performance analytics
- Define and promote standards, tools, and best practices
Required Skills & Experience:
- Extensive experience in performance analysis for digital services, ideally within large-scale or complex environments
- Strong expertise in designing performance measurement frameworks, KPIs, and user-focused metrics
- Proven ability to generate insights from multiple data sources and provide data-driven recommendations
- Strong stakeholder management and influencing skills, including engagement with senior leadership
- Excellent communication and data storytelling skills
- Advanced experience with analytical tools such as:
- SQL
- Web analytics platforms (e.g., Google Analytics)
- Dashboarding tools (e.g., Power BI, Looker Studio)
- Experience working on public sector or government digital services
- Experience defining performance strategies across multiple teams or programmes
- Experience mentoring or leading analyst teams
- Experience working in hybrid or distributed delivery environments
Diversity & Inclusion
At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.
Senior Performance Analyst employer: Scrumconnect Limited
Scrumconnect Consulting is an exceptional employer, offering a dynamic work culture that prioritises innovation and user-centred design. Located in Newcastle, our team enjoys a collaborative environment with ample opportunities for professional growth, mentorship, and the chance to make a meaningful impact on the lives of millions through our digital solutions. We are committed to diversity and inclusion, ensuring that every employee feels valued and supported in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Performance Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior Performance Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to performance analysis. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills and experiences effectively!
✨Tip Number 3
Showcase your analytical skills with a portfolio of your work. If you’ve designed performance measurement frameworks or generated insights from data, we suggest putting together a presentation or document that highlights your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Performance Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Performance Analyst role. Highlight your experience with performance measurement frameworks and data analysis, as these are key for us. Use specific examples that showcase your skills in a way that aligns with our job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about user-centred design and how your background fits with our mission at Scrumconnect Consulting. Be sure to mention any relevant projects or experiences that demonstrate your ability to lead performance analysis.
Showcase Your Data Storytelling Skills:We love candidates who can turn complex data into clear narratives. In your application, include examples of how you've used data to drive decisions or improve services. This will help us see your analytical mindset and communication skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Scrumconnect Limited
✨Know Your Metrics
Before the interview, brush up on key performance metrics relevant to digital services. Be ready to discuss how you’ve designed measurement frameworks and KPIs in your previous roles. This shows you understand the importance of data-driven decision-making.
✨Showcase Your Storytelling Skills
Prepare to explain complex data insights in a simple, engaging way. Use examples from your past experiences where you translated data into actionable recommendations. This will demonstrate your ability to communicate effectively with stakeholders.
✨Engage with Stakeholders
Think about how you’ve influenced senior leadership in your previous roles. Be prepared to share specific instances where your insights led to strategic decisions. This will highlight your strong stakeholder management skills.
✨Emphasise Team Collaboration
Since this role involves working across multidisciplinary teams, come ready to discuss how you’ve collaborated with product managers, designers, and data scientists. Share examples that showcase your ability to lead and mentor others in performance analytics.
