Senior Delivery Manager in Newcastle

About Scrumconnect Consulting

Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.

Overview

We are seeking a collaborative and empathetic Senior Delivery Manager to support the delivery of AI and automation products for one of our public sector clients. Acting as a servant leader, you will help nurture a culture of learning, transparency and trust - guiding blended "Rainbow Teams" of supplier experts and civil servants, and building sustainable capability within the client's teams. This is a hands-on delivery role within a structured and governed environment, where team health, transparency and outcome focus are central to how we work.

Key Responsibilities

• Support the effective delivery of complex AI and automation solutions by creating the right environment for the team to succeed.
• Focus deeply on the health and happiness of the team, building trust, managing team dynamics, and motivating people so they can do their best work.
• Act as a central point of support for delivery challenges, working collaboratively to navigate risks, issues and dependencies, and to maintain a sustainable, healthy delivery flow.
• Facilitate open and constructive communication between technical and non-technical stakeholders, strengthening relationships and mediating across the wider organisation.
• Coach, mentor and support other delivery managers and teams in Agile and Lean practices, tailoring approaches to each team's needs and encouraging experimentation.
• Lead collaborative planning processes, coordinating gently across multiple services and teams while keeping sight of the bigger picture beyond immediate product delivery.

Required Skills & Experience (GDD Framework – Grade 7 equivalent)

• Agile and Lean Practices: Highly experienced in creating, adapting and supporting delivery approaches throughout the product life cycle, in live production environments.
• Communication: Skilled at mediating, building consensus, and translating needs between technical and non-technical groups, including senior stakeholders.
• Maintaining Delivery Momentum: Capable of unblocking issues through innovative, team-focused problem-solving.
• Team Dynamics and Collaboration: Expertise in accelerating team development, providing thoughtful feedback, and resolving challenges collaboratively.
• Planning, governance and assurance experience across a service or multiple teams.

Desirable Experience

• Experience taking services through a GOV.UK Service Standard assessment.
• Coaching certifications (e.g. ICAgile, Scrum Alliance, Kanban University).
• Experience supporting multi-team delivery (Scrum of Scrums, LeSS, Spotify-style tribes).
• Experience in regulated, security-conscious or high-assurance environments.
• Experience delivering digital services within the UK central government or the wider public sector.

Additional Requirements

Eligibility for BPSS (Baseline Personnel Security Standard) clearance, please flag in your application if you already hold this. This role is based with our client in Newcastle upon Tyne. We work flexibly and hybrid, typically expecting on-site time around once a week or once a fortnight for key collaborative workshops, ceremonies and knowledge-sharing, with the exact pattern shaped around what the team needs. We support flexible working practices to help our teams maintain a healthy work-life balance.

How We Work

It is our mission to make digital easy through intelligent systems that predict needs, automate complexity, and drive measurable value for the citizens and organisations we serve.

Our values:

• Collaboration: We are stronger as a team than as individuals. We tackle problems and celebrate wins together.
• Create Value Early: We find the quickest route from idea to product, because the people we serve rely on us to do what's best.
• Integrity: Teamwork requires trust. We can always be relied upon to uphold the highest standards.
• Commitment: No matter what, no matter how, we give our full effort to keeping our promises and achieving our goals.

Diversity and Inclusion

At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected and supported. We warmly welcome applications from candidates of all backgrounds, and particularly encourage women and people from other underrepresented groups to apply, including people with disabilities, diverse communities, and those seeking flexible working arrangements. You don't need to meet every point above to be a great fit; we'd love to hear from you if this role resonates.

As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment, to ensure equal opportunities for all.