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- Tasks: Lead performance analysis and embed data-driven decision-making in digital services.
- Company: Join Scrumconnect Consulting, a multi-award-winning digital consultancy making a real impact.
- Benefits: Inclusive culture, flexible working arrangements, and opportunities for professional growth.
- Other info: Diverse team environment with a commitment to innovation and inclusion.
- Why this job: Shape the future of digital services and influence millions of lives across the UK.
- Qualifications: Experience in performance analysis and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
About Scrumconnect Consulting
Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.
We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.
Overview:
We are seeking an experienced Performance Analyst (SFIA 5) to lead performance measurement and analytics across complex digital services. This role focuses on embedding data-driven decision-making, ensuring services are designed and continuously improved based on user needs and measurable outcomes.
You will operate at a strategic level, defining performance standards, advising senior stakeholders, and working across multidisciplinary teams to deliver impactful digital services at scale.
Key Responsibilities:
- Performance Leadership & Strategic Measurement
- Lead and embed performance analysis across complex services or delivery areas
- Design and implement performance measurement frameworks, including KPIs and user-focused metrics
- Ensure alignment with Government Digital Service (GDS) standards and best practices
- Establish and maintain high-quality performance analytics standards
- Insight Generation & Decision Support
- Analyse data from multiple sources (user, service, and operational data) to generate actionable insights
- Translate complex data into clear narratives, dashboards, and recommendations
- Support teams in designing and iterating services with measurable outcomes
- Collaboration Across Digital Teams
- Work closely with Product Managers, Delivery Managers, User Researchers, Designers, and Data Scientists
- Provide guidance on measurement strategies and interpretation of results
- Support decision-making in complex and ambiguous environments
- Capability Building & Leadership
- Coach and mentor analysts, ensuring quality and consistency in outputs
- Contribute to and lead communities of practice within performance analytics
- Define and promote standards, tools, and best practices
Required Skills & Experience:
- Extensive experience in performance analysis for digital services, ideally within large-scale or complex environments
- Strong expertise in designing performance measurement frameworks, KPIs, and user-focused metrics
- Proven ability to generate insights from multiple data sources and provide data-driven recommendations
- Strong stakeholder management and influencing skills, including engagement with senior leadership
- Excellent communication and data storytelling skills
- Advanced experience with analytical tools such as: SQL
- Web analytics platforms (e.g., Google Analytics)
- Dashboarding tools (e.g., Power BI, Looker Studio)
Desirable Experience:
- Experience working on public sector or government digital services
- Experience defining performance strategies across multiple teams or programmes
- Experience mentoring or leading analyst teams
- Experience working in hybrid or distributed delivery environments
Diversity & Inclusion
At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported.
We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements.
As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.
Performance Analyst in Newcastle employer: Scrumconnect Limited
Contact Detail:
Scrumconnect Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Analyst in Newcastle
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Scrumconnect Consulting. A friendly chat can open doors and give you insider info on the company culture and what they really value.
✨Tip Number 2
Prepare for interviews by practising common performance analyst questions. Think about how you can showcase your experience with KPIs and data storytelling. We want to see how you can turn complex data into actionable insights!
✨Tip Number 3
Show off your analytical skills during the interview! Bring examples of how you've designed performance measurement frameworks or improved services based on user needs. This is your chance to shine and demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Scrumconnect Consulting.
We think you need these skills to ace Performance Analyst in Newcastle
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Performance Analyst role. Highlight your experience with performance measurement frameworks and data analysis, as these are key to what we’re looking for.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work where you’ve successfully generated insights or influenced decision-making through data. We love a good story!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We want to see your ability to communicate complex data in an understandable way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Scrumconnect Limited
✨Know Your Metrics
As a Performance Analyst, you'll need to be well-versed in performance measurement frameworks and KPIs. Before the interview, brush up on relevant metrics and be ready to discuss how you've designed or implemented these in past roles. This shows you understand the core of what the job entails.
✨Data Storytelling is Key
Your ability to translate complex data into clear narratives is crucial. Prepare examples of how you've done this before, perhaps through dashboards or reports. Practising your storytelling skills will help you convey insights effectively during the interview.
✨Engage with Stakeholders
Stakeholder management is a big part of this role. Think of instances where you've successfully influenced senior leadership or collaborated with cross-functional teams. Be ready to share these experiences to demonstrate your interpersonal skills and strategic thinking.
✨Show Your Passion for User-Centred Design
Scrumconnect Consulting values user-centred design, so it's important to express your passion for creating impactful digital services. Share examples of how you've prioritised user needs in your previous work and how that led to measurable outcomes.