Technical Architect (Power Platform) in Newcastle upon Tyne

About Scrumconnect Consulting

Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.

We are looking for a Power Platform Technical Architect to lead the technical side of a four-week discovery into service-desk and chatbot options. You will assess Microsoft capabilities, design the target architecture and make sure every option is secure, supportable and fit for a government technology environment.

What you will do

• Set the technical architecture approach and decision framework for the discovery.
• Assess Power Platform and related Microsoft capabilities for form intake, workflow, queue management, service levels, dashboards, chatbot interactions and escalation.
• Evaluate Power Apps, Power Automate, Dataverse, Power Pages, Power BI, Dynamics 365 Customer Service and Microsoft Copilot Studio where appropriate.
• Assess integration options with identity and access management, content, document, notification and reporting services.
• Define the data model for requests, users, documents, queues, statuses, service levels, approvals, escalation and audit history.
• Assess data classification, retention, privacy, accessibility, security, environment management and operational support needs.
• Define how development, test and production environments, managed solutions, connection references and deployment pipelines should be used.
• Keep prototype decisions proportionate to a short discovery while providing credible evidence of feasibility.
• Guide developers on solution structure, non-functional requirements and reusable design patterns.
• Identify constraints, dependencies, risks and decisions that require stakeholder input.
• Support effort estimates, delivery phasing, licensing considerations and the skills needed for implementation.

Expected outputs

• Technical option assessment.
• Architecture and integration views.
• Data, security and environment governance recommendations.
• Technical feasibility evidence for the prototypes.
• Documented architecture risks, constraints and dependencies.
• Indicative implementation architecture, delivery phases and technical resource profile.

What you will bring

• Extensive experience designing enterprise solutions on Microsoft Power Platform.
• Deep knowledge of Power Apps, Power Automate and Dataverse.
• Strong experience in workflow, case management, service-desk or conversational service architecture.
• Experience integrating Microsoft cloud services with enterprise identity, data, document management and reporting platforms.
• Strong understanding of security architecture, role-based access control, data loss prevention, auditability and environment governance.
• Ability to assess low-code and custom development options and explain the trade-offs.
• Experience producing option assessments, architecture diagrams, technical risk assessments and delivery roadmaps.
• Proven technical leadership across a multidisciplinary discovery team.
• Experience in UK government, the public sector or another security-conscious, regulated environment.

Desirable

• Experience with Dynamics 365 Customer Service and Microsoft Copilot Studio.
• Knowledge of Azure services, Microsoft Entra ID, Power BI, SharePoint and Microsoft Purview.
• Microsoft certifications such as PL-600 (Power Platform Solution Architect Expert), PL-200 (Power Platform Functional Consultant Associate) or AZ-305 (Azure Solutions Architect Expert).
• Familiarity with the GDS Service Standard, Technology Code of Practice and public sector security controls.

Diversity and Inclusion

At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.