At a Glance
- Tasks: Lead performance analysis and embed data-driven decision-making in digital services.
- Company: Award-winning digital consultancy transforming UK government services.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team committed to innovation and inclusivity.
- Why this job: Make a real impact on millions by improving digital services.
- Qualifications: Extensive experience in performance analysis and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
Newcastle, United Kingdom | Posted on 07/05/2026
Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.
Overview: We are seeking an experienced Performance Analyst (SFIA 5) to lead performance measurement and analytics across complex digital services. This role focuses on embedding data-driven decision-making, ensuring services are designed and continuously improved based on user needs and measurable outcomes. You will operate at a strategic level, defining performance standards, advising senior stakeholders, and working across multidisciplinary teams to deliver impactful digital services at scale.
Key Responsibilities:
- Performance Leadership & Strategic Measurement
- Lead and embed performance analysis across complex services or delivery areas
- Design and implement performance measurement frameworks, including KPIs and user-focused metrics
- Ensure alignment with Government Digital Service (GDS) standards and best practices
- Establish and maintain high-quality performance analytics standards
- Insight Generation & Decision Support
- Analyse data from multiple sources (user, service, and operational data) to generate actionable insights
- Translate complex data into clear narratives, dashboards, and recommendations
- Support teams in designing and iterating services with measurable outcomes
- Work closely with Product Managers, Delivery Managers, User Researchers, Designers, and Data Scientists
- Provide guidance on measurement strategies and interpretation of results
- Support decision-making in complex and ambiguous environments
- Capability Building & Leadership
- Coach and mentor analysts, ensuring quality and consistency in outputs
- Contribute to and lead communities of practice within performance analytics
- Define and promote standards, tools, and best practices
Required Skills & Experience:
- Extensive experience in performance analysis for digital services, ideally within large-scale or complex environments
- Strong expertise in designing performance measurement frameworks, KPIs, and user-focused metrics
- Proven ability to generate insights from multiple data sources and provide data-driven recommendations
- Strong stakeholder management and influencing skills, including engagement with senior leadership
- Excellent communication and data storytelling skills
- Advanced experience with analytical tools such as:
- SQL
- Web analytics platforms (e.g., Google Analytics)
- Dashboarding tools (e.g., Power BI, Looker Studio)
- Experience working on public sector or government digital services
- Experience defining performance strategies across multiple teams or programmes
- Experience mentoring or leading analyst teams
- Experience working in hybrid or distributed delivery environments
Diversity & Inclusion
At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.
Senior Performance Analytics Lead for Digital Services in Newcastle upon Tyne employer: Scrumconnect Limited
Scrumconnect Consulting is an exceptional employer, offering a dynamic work culture that prioritises innovation and user-centred design. Located in Newcastle, our team enjoys a collaborative environment with ample opportunities for professional growth, mentorship, and the chance to make a meaningful impact on the lives of millions through our digital services. We are committed to diversity and inclusion, ensuring that every employee feels valued and supported in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Performance Analytics Lead for Digital Services in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to performance analytics. We recommend using the STAR method to structure your answers – it really helps you shine!
✨Tip Number 3
Showcase your skills with a portfolio of your work. Include case studies or examples of how you've used data to drive decisions. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Performance Analytics Lead for Digital Services in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in performance analysis and digital services. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Data Skills:Since this role is all about data-driven decision-making, be sure to include specific examples of how you've used analytical tools like SQL or Google Analytics. We love seeing how you’ve turned complex data into actionable insights!
Communicate Clearly:Your ability to tell a story with data is crucial. When writing your application, focus on clarity and conciseness. We appreciate straightforward narratives that demonstrate your impact and the results of your work.
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Scrumconnect Limited
✨Know Your Metrics
Before the interview, brush up on key performance metrics relevant to digital services. Be ready to discuss how you’ve designed and implemented measurement frameworks in past roles. This shows you understand the importance of data-driven decision-making.
✨Showcase Your Storytelling Skills
Prepare to translate complex data into clear narratives. Think of examples where your insights led to actionable changes. Being able to communicate your findings effectively is crucial, especially when engaging with senior stakeholders.
✨Familiarise Yourself with GDS Standards
Make sure you’re well-versed in Government Digital Service standards and best practices. Highlight any experience you have aligning projects with these standards, as it demonstrates your ability to operate at a strategic level.
✨Emphasise Collaboration
Be ready to discuss your experience working with multidisciplinary teams. Share specific examples of how you’ve collaborated with Product Managers, Designers, and Data Scientists to deliver impactful digital services. This will show your capability in leading and mentoring others.
