At a Glance
- Tasks: Design user-centred services that enhance digital and physical experiences.
- Company: Join Scrumconnect, a people-first digital consultancy making a real difference.
- Benefits: Collaborative culture, diverse team, and opportunities for professional growth.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Create impactful solutions that improve public services and user experiences.
- Qualifications: 6+ years in UX or service design with a strong portfolio.
The predicted salary is between 50000 - 65000 € per year.
At Scrumconnect, we are a people-first digital consultancy partnering with government and private sector clients to design and deliver user-centred digital services that make a real difference. Our multidisciplinary teams collaborate to solve complex challenges, create inclusive digital experiences, and improve public services for everyone. We value curiosity, creativity, and collaboration, and we are passionate about building solutions that matter.
We are seeking an experienced Service Designer to create user-centred services that deliver meaningful, efficient, and accessible experiences across both digital and physical touchpoints. This role involves working closely with multidisciplinary teams to design and refine services that meet user needs and organisational goals.
Key Responsibilities
- Design holistic, user-centred experiences across products, systems, services, applications, devices, and employee journeys
- Conduct user research to understand behaviours, needs, and pain points, translating insights into actionable design solutions
- Develop service design concepts, prototypes, journey maps, and wireframes to enhance usability and user satisfaction
- Iterate and refine designs based on user feedback, usability testing, and evaluation findings
- Collaborate with cross-functional teams (design, development, delivery) to communicate and advocate design decisions
- Explore alternative design solutions and assess trade-offs to support strategic decisions
- Apply established design methods, tools, and frameworks to deliver effective user interactions
- Contribute to broader UX and service design initiatives across the organisation
Technical Skills & Expertise
- Strong proficiency in service design, user-centred design principles, human-computer interaction, and usability engineering
- Experience with design and prototyping tools such as Figma, Sketch, Adobe XD, Axure, InVision, Framer, or similar
- Understanding of visual design principles, branding guidelines, and accessibility standards (WCAG 2.1)
- Familiarity with usability testing, A/B testing, and user research methodologies
- Basic understanding of front-end technologies (HTML/CSS) is desirable
Requirements
- Minimum 6 years of experience in UX or service design (SFIA Level 3/4 with capability to operate at SFIA Level 5)
- Strong portfolio demonstrating service design work, including journey maps, prototypes, and wireframes
- Excellent communication, stakeholder management, and collaboration skills
- Bachelor’s degree in Design, Human-Computer Interaction, Psychology, or a related field
- Ability to work independently and within multidisciplinary teams
Desirable Skills
- Experience with design systems, style guides, and visual design tools
- Knowledge of emerging technologies such as AR/VR and voice interfaces
- SFIA or UX-related certifications
- Participation in design thinking workshops or UX communities
- Familiarity with tools like Jira, Trello, or Asana
Diversity & Inclusion at Scrumconnect
At Scrumconnect, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We actively encourage applications from individuals of all backgrounds, abilities, and experiences.
We are proud to be a Disability Confident Employer and ensure our recruitment process and workplace are accessible and inclusive for all.
Service Designer in London employer: Scrumconnect Limited
At Scrumconnect, we pride ourselves on being a people-first digital consultancy that fosters a collaborative and inclusive work culture. Our commitment to employee growth is evident through our focus on multidisciplinary teamwork and continuous learning opportunities, allowing you to thrive in your role as a Service Designer. Located in a vibrant environment, we offer the chance to make a meaningful impact on public services while enjoying the benefits of a supportive and diverse workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it’s easy to navigate and showcases your user-centred design process. This is your chance to shine!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your problem-solving skills and collaboration experience with multidisciplinary teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Service Designer in London
Some tips for your application 🫡
Showcase Your Experience:Make sure to highlight your experience in service design and user-centred principles. We want to see how you've tackled real-world challenges and created meaningful solutions, so don’t hold back on sharing your journey maps and prototypes!
Tailor Your Application:Take a moment to tailor your application to the role. Use the job description as a guide and align your skills and experiences with what we’re looking for. This shows us that you’re genuinely interested in joining our team at Scrumconnect.
Be Creative:Don’t be afraid to let your creativity shine through in your application. Whether it’s through your portfolio or the way you present your ideas, we love seeing innovative approaches that reflect your unique style and thought process.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Scrumconnect Limited
✨Know Your User-Centred Design Principles
Make sure you brush up on user-centred design principles before the interview. Be ready to discuss how you've applied these principles in your previous work, especially in creating accessible and meaningful experiences.
✨Showcase Your Portfolio
Bring along a strong portfolio that highlights your service design work. Include journey maps, prototypes, and wireframes that demonstrate your ability to create user-centric solutions. Be prepared to explain your design process and the impact of your work.
✨Prepare for Collaboration Questions
Since this role involves working with multidisciplinary teams, think about examples from your past where you've successfully collaborated with others. Highlight your communication skills and how you advocate for design decisions within a team setting.
✨Research Scrumconnect's Values
Familiarise yourself with Scrumconnect's mission and values, particularly their focus on curiosity, creativity, and collaboration. Be ready to discuss how your personal values align with theirs and how you can contribute to their goal of improving public services.
