At a Glance
- Tasks: Drive engagement and adoption of digital tools across diverse teams.
- Company: Leading UK digital consultancy transforming public sector services.
- Benefits: Flexible work environment, professional growth, and impactful projects.
- Other info: Join a diverse team committed to inclusion and innovation.
- Why this job: Shape digital culture and make a real difference in public services.
- Qualifications: Experience in service adoption, strong communication, and stakeholder management skills.
Staines, United Kingdom | Posted on 12/06/2026
Scrumconnect Consulting is a leading UK digital and technology consultancy delivering impactful, user‑centred services across the public sector. We partner with government departments and organisations to deliver digital transformation programmes that improve services, empower teams, and create meaningful outcomes for citizens. We are looking for an experienced Service Adoption Lead to help drive awareness, engagement, and adoption of digital tools and services across a large and diverse organisation.
Role Overview
The Service Adoption Lead is responsible for ensuring that teams understand, embrace, and effectively use digital products, platforms, and services. You will create and deliver adoption strategies, communication campaigns, and engagement activities that help users understand the value of new services and confidently incorporate them into their day‑to‑day work. Working closely with stakeholders, delivery teams, and user communities, you will promote collaboration, encourage knowledge sharing, and support a positive digital, data, and technology culture.
Key Responsibilities
- Service Adoption & Engagement
- Drive awareness, visibility, and adoption of digital tools, services, and platforms.
- Develop and execute service adoption strategies and engagement plans.
- Build enthusiasm and encourage uptake of new products and ways of working.
- Monitor adoption metrics and identify opportunities to improve user engagement.
- Communications & Content
- Design and deliver clear, engaging communications tailored to different audiences.
- Use a variety of communication channels to maximise reach and impact.
- Create content including: User guides, Newsletters, Presentations, Success stories, Case studies, Internal campaigns.
- Clearly communicate the benefits and practical value of digital services.
- Stakeholder Management
- Build strong relationships with stakeholders across all levels of the organisation.
- Develop and maintain a network of service champions and advocates.
- Provide clear and balanced advice to stakeholders on service adoption and change activities.
- Facilitate discussions, workshops, and engagement sessions.
- Community Building
- Create opportunities for users to learn from each other and share experiences.
- Foster communities of practice and knowledge‑sharing networks.
- Encourage collaboration across teams and programmes.
- Promote a positive digital, data, and technology culture.
- User‑Centred Approach
- Apply user‑centred design principles to understand audience needs.
- Gather feedback and insights to continuously improve adoption activities.
- Use evidence and user research findings to inform prioritisation and decision‑making.
- Ensure engagement campaigns align with organisational goals and user needs.
- Work closely with delivery teams, change professionals, and stakeholders to coordinate adoption activities.
- Identify opportunities to reuse existing solutions, best practices, and learning from across programmes.
- Contribute to continuous improvement of communication and engagement approaches.
Experience
- Leading service adoption, change, engagement, or communications activities.
- Strong facilitation and stakeholder engagement skills.
- Excellent written and verbal communication abilities.
- Proven ability to tailor messaging for different audiences and stakeholder groups.
- Experience helping teams adopt new tools, services, or ways of working.
- Ability to build trust and establish strong working relationships.
- Experience creating clear, engaging communication materials and campaigns.
- Strong organisational and planning skills.
- Ability to manage multiple priorities in a fast‑paced environment.
- Experience working within government, public sector, or large complex organisations.
- Knowledge of digital transformation and service delivery environments.
- Experience building communities of practice or champion networks.
- Familiarity with user‑centred design principles and service design approaches.
- Experience measuring adoption, engagement, and change outcomes.
- Knowledge of Digital, Data and Technology (DDaT) environments and cultures.
Why Join Scrumconnect Consulting?
- Work on impactful digital transformation programmes.
- Collaborate with multidisciplinary teams across government and technology.
- Help shape digital culture and ways of working.
- Flexible and supportive working environment.
- Opportunities for professional growth and development.
Diversity, Equity & Inclusion
At Scrumconnect Consulting, we are committed to building diverse and inclusive teams. We actively encourage applications from women, people from ethnic minority backgrounds, disabled people, those returning after a career break, and individuals from groups under‑represented in technology and leadership roles.
Engagement Lead employer: Scrumconnect Limited
Scrumconnect Consulting is an exceptional employer, offering a dynamic and inclusive work environment in Staines, where you can contribute to meaningful digital transformation projects that impact the public sector. With a strong focus on professional growth, collaboration, and a positive digital culture, employees are empowered to innovate and share knowledge while enjoying flexible working arrangements. Join us to be part of a diverse team dedicated to improving services for citizens and fostering a supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Lead
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Scrumconnect Limited looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Engagement Lead at Scrumconnect Limited, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Engagement Lead
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Scrumconnect Limited, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Scrumconnect Limited and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Scrumconnect Limited
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Scrumconnect Limited might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Scrumconnect Limited.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
