At a Glance
- Tasks: Lead client relationships and drive impactful digital transformation projects.
- Company: Join Scrumconnect Consulting, a people-focused digital consultancy.
- Benefits: Hybrid work, continuous learning, and a commitment to diversity.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in public sector projects that benefit citizens.
- Qualifications: Strong delivery skills and excellent client relationship management.
The predicted salary is between 60000 - 80000 £ per year.
Scrumconnect Consulting is a people-focused digital consultancy delivering impactful solutions across the public and private sectors. We specialize in building high-performing, diverse, and inclusive teams that work on mission-critical digital transformation projects. As a Disability Confident employer and a company committed to continuous learning, we take pride in investing in our people and growing talent from the ground up.
Location: Hybrid, with frequent travel to Scrumconnect offices.
The role
We are looking for a Client Principal to own the relationship, delivery and growth of a public sector account, helping UK government clients solve problems and deliver value for citizens. You will be the senior point of contact your clients trust and the person your delivery teams look to, holding accountability for outcomes while working alongside practice leads and multidisciplinary agile teams to deliver services that meet Government Digital Service (GDS) standards.
This is a strategic role that also expects you to get into the detail when it counts, moving between account-level direction and the specifics of delivery without losing sight of either. You will motivate and support the teams doing the work, manage demand and commercials so the account stays healthy, and spot genuine opportunities to grow it. You will do all of this within structured and governed environments where delivery quality, value for money and citizen impact are critical to success.
What you'll be doing
- Own the client relationship
- Be the trusted senior point of contact across your account, from delivery team members up to senior civil servants.
- Read the politics, manage expectations early, and handle the difficult conversations before they become difficult relationships.
- Provide confidence in our ability to deliver, and be honest with them when something's at risk.
- Own account reporting and governance, giving both the client and our SLT a clear, evidence-backed picture of progress, risk and value.
Lead delivery from the front
- Hold accountability for delivery outcomes across the account, working with practice leads whose teams do the hands-on work.
- Spot delivery risk early and unblock it, whether that's a stakeholder, a dependency or a stalling piece of work.
- Move between high-level account health and low-level delivery detail as the situation demands, and know when to step back.
- Stand up and mobilise new work, getting the team, governance and client rhythms in place so delivery starts cleanly.
Motivate and support the teams
- Give practice leads, seniors and working-level team members the context, cover and credit they need to do their best work.
- Build the kind of team environment people want to stay in and protect them from being pulled in three directions at once.
- Influence outcomes without direct line management, through credibility rather than authority.
Manage commercials and demand
- Forecast demand and resourcing alongside practice leads, so we have the right people lined up.
- Balance client demand against team capacity.
- Stay on top of the commercial detail, utilisation, invoicing and renewals, and catch the problems while they're still small.
Grow the account
- Spot genuine opportunities to expand the work, rooted in real client need rather than upsell for its own sake.
- Build the case for new scope, shape it with delivery and support the commercial process.
What you'll bring
Required skills & experience
- Strong delivery credentials, close enough to judge a team's call rather than relay it.
- Excellent client relationship skills, holding senior stakeholders' trust through good times and bad.
- Comfortable moving between account-level direction and delivery detail.
- Confident owning account reporting and governance, to both the client and internal leadership.
- Experience standing up or mobilising new delivery so it starts cleanly.
- Commercial and demand management, forecasting resourcing and balancing client demand against team capacity.
- A genuine eye for growth, ethical and rooted in client need, including shaping and bidding new scope.
- Leading or influencing multidisciplinary teams without direct authority.
- Eligibility for SC clearance.
- Public sector delivery experience, ideally with central government departments.
Desirable experience
- Familiarity with public sector procurement frameworks.
- Experience across more than one client or department, or comfort context-switching between cultures.
Diversity & Inclusion
At Scrumconnect Consulting, we are proud to be a Disability Confident employer and strongly committed to building a workforce that reflects the diverse communities we serve. We welcome applications from people of all backgrounds, identities, and abilities. Our recruitment processes are inclusive, fair, and designed to ensure equal opportunities for everyone. If you require any adjustments during the application or interview process, please let us know - we are here to support you.
Client Principal in Bristol employer: Scrumconnect Limited
At Scrumconnect, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions collaboration and continuous learning. Our commitment to employee growth is evident through our investment in training and development opportunities, ensuring that our Data Engineers are equipped with the latest skills in cloud technologies and data engineering practices. With a focus on meaningful public service projects, you will have the chance to make a significant impact while enjoying the flexibility of remote work and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Principal in Bristol
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Scrumconnect Limited, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Scrumconnect Limited and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Client Principal in Bristol
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Scrumconnect Limited and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Scrumconnect Limited
✨Get to Know Public Sector Values
Before your interview with Scrumconnect Limited, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Scrumconnect Limited.
