At a Glance
- Tasks: Conduct user research to enhance a digital platform and improve user experience.
- Company: Join Scrumconnect Ltd, a tech consultancy focused on user-centred design and innovation.
- Benefits: Inclusive workplace, collaborative culture, and opportunities for professional growth.
- Other info: Diverse team environment with a commitment to inclusion and empowerment.
- Why this job: Make a real impact by shaping digital services that meet user needs.
- Qualifications: Experience in user research and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Newcastle, United Kingdom | Posted on 21/04/2026
Scrumconnect Ltd is a technology consultancy that partners with organisations to deliver high-quality digital services and products. We specialise in user‑centred design, agile delivery, and modern data platforms, helping our clients build solutions that are scalable, accessible, and impactful. Our multidisciplinary teams work collaboratively to solve complex problems and deliver meaningful outcomes through innovative technology and research‑driven insights.
Role Overview
We are seeking a User Researcher to support the development and enhancement of a digital platform used by internal policy and analytical teams as well as relevant arm’s‑length bodies. The successful candidate will plan and conduct research to understand user needs, evaluate how effectively those needs are currently being met by the platform, and identify opportunities for improvement. The research will help inform future development phases and explore engagement with additional user groups.
Key Responsibilities
- Plan and conduct user research activities with internal policy and analytical teams and other relevant stakeholders.
- Identify and document user needs, behaviours, and pain points through interviews, workshops, and usability testing.
- Assess how current platform capabilities meet the needs of primary users.
- Identify gaps, challenges, and opportunities to improve the user experience and platform functionality.
- Analyse and synthesise research findings into clear insights and actionable recommendations.
- Develop and maintain a research plan to support future phases of platform development.
- Explore approaches to engage additional user groups, including organisations within the PropTech ecosystem.
- Work closely with product managers, designers, and delivery teams to ensure research findings inform decision‑making and product development.
Skills and Experience
- Proven experience conducting user research within digital product or service environments.
- Strong experience with qualitative research methods, including interviews, usability testing, and workshops.
- Ability to analyse research data and translate insights into practical recommendations.
- Experience working with multi‑disciplinary teams, including product managers, designers, and analysts.
- Strong stakeholder engagement and communication skills.
- Experience working in complex or public sector environments is desirable.
- Familiarity with user‑centred design principles and best practices.
- Experience in developing a user research plan and research framework.
- Ability to produce stakeholder and user insight reports.
- Skill in identifying gaps and improvement opportunities within the platform.
- Capacity to recommend improvements to user experience and platform functionality.
- Strategy for engaging additional user groups in future phases.
Diversity & Inclusion
At Scrumconnect Ltd, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to contribute. We welcome applications from people of all backgrounds, experiences, and perspectives. We believe diversity strengthens our teams and helps us create better digital services for everyone.
User Researcher in Bridgend employer: Scrumconnect Limited
Scrumconnect Ltd is an exceptional employer located in Newcastle, offering a vibrant work culture that prioritises collaboration and innovation. Employees benefit from a commitment to diversity and inclusion, alongside opportunities for professional growth through engaging projects in user-centred design and agile delivery. With a focus on meaningful outcomes and a supportive environment, Scrumconnect Ltd empowers its team members to make a real impact in the digital landscape.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher in Bridgend
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user research projects and methodologies. This is your chance to demonstrate how you’ve tackled real-world problems and made an impact.
✨Tip Number 3
Prepare for interviews by practising common user researcher questions. Think about how you would approach different scenarios and be ready to discuss your past experiences in detail. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Scrumconnect Ltd.
We think you need these skills to ace User Researcher in Bridgend
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience with user research methods and how they align with the responsibilities mentioned in the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Research Skills:When detailing your experience, focus on specific projects where you've conducted user research. Share insights you've gained and how they led to actionable recommendations. This will help us understand your approach and how you can contribute to enhancing our digital platform.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points for easy reading and make sure to highlight key achievements. We appreciate clarity, so don’t be afraid to show off your communication skills right from the start!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Scrumconnect Ltd!
How to prepare for a job interview at Scrumconnect Limited
✨Know Your User Research Methods
Make sure you brush up on your qualitative research methods, especially interviews and usability testing. Be ready to discuss how you've applied these techniques in past projects and the insights you gained from them.
✨Understand the Platform's Current State
Before the interview, take some time to explore the digital platform you'll be working on. Familiarise yourself with its features and think about potential user pain points. This will help you speak knowledgeably about how you can improve the user experience.
✨Prepare to Discuss Stakeholder Engagement
Since you'll be working closely with product managers and designers, be prepared to share examples of how you've successfully engaged stakeholders in previous roles. Highlight your communication skills and how you’ve translated user insights into actionable recommendations.
✨Show Your Passion for User-Centred Design
Scrumconnect Ltd values user-centred design principles, so make sure to express your enthusiasm for creating impactful user experiences. Share any relevant projects or experiences that demonstrate your commitment to understanding user needs and improving digital services.
