At a Glance
- Tasks: Design user-centred services that enhance digital and physical experiences.
- Company: People-first digital consultancy making a real difference in public services.
- Benefits: Inclusive workplace, diverse teams, and opportunities for professional growth.
- Other info: Commitment to diversity and inclusion; accessible recruitment process.
- Why this job: Join a passionate team to create impactful solutions that matter.
- Qualifications: 6+ years in UX/service design with a strong portfolio.
The predicted salary is between 50000 - 65000 € per year.
Newcastle, United Kingdom | Posted on 18/05/2026
At Scrumconnect, we are a people-first digital consultancy partnering with government and private sector clients to design and deliver user-centred digital services that make a real difference. Our multidisciplinary teams collaborate to solve complex challenges, create inclusive digital experiences, and improve public services for everyone. We value curiosity, creativity, and collaboration, and we are passionate about building solutions that matter.
About the Role
We are seeking an experienced Service Designer to create user-centred services that deliver meaningful, efficient, and accessible experiences across both digital and physical touchpoints. This role involves working closely with multidisciplinary teams to design and refine services that meet user needs and organisational goals.
Key Responsibilities
- Design holistic, user-centred experiences across products, systems, services, applications, devices, and employee journeys
- Conduct user research to understand behaviours, needs, and pain points, translating insights into actionable design solutions
- Develop service design concepts, prototypes, journey maps, and wireframes to enhance usability and user satisfaction
- Iterate and refine designs based on user feedback, usability testing, and evaluation findings
- Collaborate with cross-functional teams (design, development, delivery) to communicate and advocate design decisions
- Explore alternative design solutions and assess trade-offs to support strategic decisions
- Apply established design methods, tools, and frameworks to deliver effective user interactions
- Contribute to broader UX and service design initiatives across the organisation
Technical Skills & Expertise
- Strong proficiency in service design, user-centred design principles, human-computer interaction, and usability engineering
- Experience with design and prototyping tools such as Figma, Sketch, Adobe XD, Axure, InVision, Framer, or similar
- Understanding of visual design principles, branding guidelines, and accessibility standards (WCAG 2.1)
- Familiarity with usability testing, A/B testing, and user research methodologies
- Basic understanding of front-end technologies (HTML/CSS) is desirable
Requirements
- Minimum 6 years of experience in UX or service design (SFIA Level 3/4 with capability to operate at SFIA Level 5)
- Strong portfolio demonstrating service design work, including journey maps, prototypes, and wireframes
- Excellent communication, stakeholder management, and collaboration skills
- Bachelor’s degree in Design, Human-Computer Interaction, Psychology, or a related field
- Ability to work independently and within multidisciplinary teams
- Experience with design systems, style guides, and visual design tools
- Knowledge of emerging technologies such as AR/VR and voice interfaces
- SFIA or UX-related certifications
- Participation in design thinking workshops or UX communities
- Familiarity with tools like Jira, Trello, or Asana
Diversity & Inclusion at Scrumconnect
At Scrumconnect, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We actively encourage applications from individuals of all backgrounds, abilities, and experiences. We are proud to be a Disability Confident Employer and ensure our recruitment process and workplace are accessible and inclusive for all.
Service Designer in Bridgend employer: Scrumconnect Limited
At Scrumconnect, we pride ourselves on being a people-first digital consultancy that fosters a collaborative and inclusive work culture. Located in Newcastle, we offer our Service Designers the opportunity to engage in meaningful projects that impact public services while benefiting from continuous professional development and a commitment to diversity. Our supportive environment encourages creativity and curiosity, making Scrumconnect an excellent employer for those looking to make a difference in the digital landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in Bridgend
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with fellow designers on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it’s easy to navigate and showcases your process, not just the final product. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your user-centred approach and problem-solving skills. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Service Designer in Bridgend
Some tips for your application 🫡
Showcase Your Experience:Make sure to highlight your experience in service design and user-centred principles. We want to see your strong portfolio, so include those journey maps, prototypes, and wireframes that demonstrate your skills.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We love seeing how you connect your experience to what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your achievements stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Scrumconnect!
How to prepare for a job interview at Scrumconnect Limited
✨Know Your User-Centred Design Principles
Make sure you brush up on user-centred design principles before the interview. Be ready to discuss how you've applied these principles in your previous work, especially in creating holistic experiences. Highlight specific projects where your designs made a real difference.
✨Showcase Your Portfolio Effectively
Your portfolio is your best friend! Prepare to walk through your service design work, focusing on journey maps, prototypes, and wireframes. Make it engaging by explaining the challenges you faced and how you overcame them, as well as the impact of your designs on user satisfaction.
✨Prepare for Collaboration Questions
Since this role involves working with multidisciplinary teams, be ready to share examples of how you've collaborated with others. Think about times when you had to advocate for your design decisions or navigate differing opinions. This will show your ability to work well in a team environment.
✨Familiarise Yourself with Tools and Technologies
Get comfortable with the design and prototyping tools mentioned in the job description, like Figma or Adobe XD. If you have experience with usability testing or A/B testing, be prepared to discuss how you've used these methodologies to refine your designs. Showing that you're up-to-date with emerging technologies can also give you an edge!
