Project support in Swansea

At Scrumconnect Consulting, we help organisations deliver high-quality digital services through agile delivery, modern technology, and user-centred design. Our teams work on complex transformation programmes, supporting clients in delivering successful projects that create lasting value and improve services for end users.

We are looking for a proactive and organised Project Support Officer to join our growing team and provide essential support to project managers and delivery teams across a range of digital and transformation projects.

Role Overview

As a Project Support Officer, you will play a key role in supporting project governance, administration, reporting, planning, and coordination activities. You will work closely with Project Managers, Delivery Managers, Business Analysts, and stakeholders to ensure projects are well-organised, properly documented, and delivered effectively.

The successful candidate will be highly organised, detail-oriented, and capable of managing multiple priorities within a fast-paced project environment.

Key Responsibilities

• Provide administrative and coordination support across project and programme activities.
• Assist with project planning, scheduling, resource tracking, and milestone management.
• Maintain project documentation, records, and governance artefacts.
• Support the preparation of project reports, dashboards, presentations, and status updates.
• Organise and coordinate project meetings, workshops, and stakeholder engagements.
• Record meeting minutes, actions, decisions, and follow-up activities.
• Track project risks, issues, dependencies, and actions, ensuring appropriate escalation where required.
• Support project governance processes and reporting requirements.
• Assist with budget tracking, procurement activities, and financial administration where required.
• Maintain project plans and ensure documentation remains accurate and up to date.
• Support onboarding activities for project team members and stakeholders.
• Contribute to continuous improvement initiatives across project delivery processes.

Essential Skills & Experience

• Experience providing project, programme, or administrative support within a professional environment.
• Strong organisational and time management skills.
• Excellent attention to detail and ability to manage multiple tasks simultaneously.
• Experience maintaining project documentation and records.
• Strong communication and stakeholder engagement skills.
• Ability to prepare reports, presentations, and project updates.
• Proficiency in Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
• Experience using collaboration and project management tools such as Jira, Confluence, Microsoft Project, SharePoint, Azure DevOps, or similar.
• Ability to work independently as well as part of a multidisciplinary team.
• Strong problem-solving and coordination skills.

Desirable Skills

• Experience supporting digital, technology, or transformation projects.
• Experience working within public sector or regulated environments.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
• Understanding of project governance, risk management, and reporting processes.
• Knowledge of the principles and standards of Government Digital Service (GDS).
• Project management qualifications or certifications such as: PRINCE2 Foundation, AgilePM Foundation, APM Project Fundamentals Qualification (PFQ).
• Experience working within consultancy environments.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work on meaningful digital transformation programmes.
• Flexible and collaborative working environment.
• Ongoing learning and professional development opportunities.
• Access to a community of experienced delivery, design, and technology professionals.
• Career development opportunities within a growing consultancy.

Diversity & Inclusion

Scrumconnect Consulting is committed to creating an inclusive workplace where everyone can thrive. We welcome applications from candidates of all backgrounds, experiences, and perspectives. We believe that diversity strengthens our teams and helps us build better solutions for our clients and communities.

If you require any reasonable adjustments during the recruitment process, please let us know and we will be happy to support you.