At a Glance
- Tasks: Conduct user research to enhance a digital platform and improve user experience.
- Company: Join Scrumconnect, a tech consultancy focused on user-centred design and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with travel to Newcastle for on-site teamwork.
- Why this job: Make a real impact by shaping digital services that meet user needs.
- Qualifications: Experience in user research and strong communication skills required.
The predicted salary is between 35000 - 45000 € per year.
About Scrumconnect
Scrumconnect Ltd is a technology consultancy that partners with organisations to deliver high-quality digital services and products. We specialise in user-centred design, agile delivery, and modern data platforms, helping our clients build solutions that are scalable, accessible, and impactful. Our multidisciplinary teams work collaboratively to solve complex problems and deliver meaningful outcomes through innovative technology and research-driven insights.
Role Overview
We are seeking a User Researcher to support the development and enhancement of a digital platform used by internal policy and analytical teams as well as relevant arm's-length bodies. The successful candidate will plan and conduct research to understand user needs, evaluate how effectively those needs are currently being met by the platform, and identify opportunities for improvement. The research will help inform future development phases and explore engagement with additional user groups.
Location Requirement
This role requires mandatory travel to Newcastle 3 days per week for on-site collaboration with stakeholders and delivery teams.
Key Responsibilities
- Plan and conduct user research activities with internal policy and analytical teams and other relevant stakeholders.
- Identify and document user needs, behaviours, and pain points through interviews, workshops, and usability testing.
- Assess how current platform capabilities meet the needs of primary users.
- Identify gaps, challenges, and opportunities to improve the user experience and platform functionality.
- Analyse and synthesise research findings into clear insights and actionable recommendations.
- Develop and maintain a research plan to support future phases of platform development.
- Explore approaches to engage additional user groups, including organisations within the PropTech ecosystem.
- Work closely with product managers, designers, and delivery teams to ensure research findings inform decision-making and product development.
Skills and Experience
- Proven experience conducting user research within digital product or service environments.
- Strong experience with qualitative research methods, including interviews, usability testing, and workshops.
- Ability to analyse research data and translate insights into practical recommendations.
- Experience working with multi-disciplinary teams, including product managers, designers, and analysts.
- Strong stakeholder engagement and communication skills.
- Experience working in complex or public sector environments is desirable.
- Familiarity with user-centred design principles and best practices.
Deliverables
- User research plan and research framework.
- Stakeholder and user insight reports.
- Identification of gaps and improvement opportunities within the platform.
- Recommendations to improve user experience and platform functionality.
- Strategy for engaging additional user groups in future phases.
Diversity & Inclusion
At Scrumconnect Ltd, we are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to contribute. We welcome applications from people of all backgrounds, experiences, and perspectives. We believe diversity strengthens our teams and helps us create better digital services for everyone.
User Researcher in Sunderland employer: Scrumconnect Consulting
Scrumconnect Ltd is an exceptional employer that fosters a collaborative and inclusive work culture, where innovation thrives and every team member's voice is valued. With a strong focus on employee growth, we offer opportunities for professional development and engagement with diverse user groups, all while working in the vibrant city of Newcastle. Our commitment to user-centred design and agile delivery ensures that your contributions will have a meaningful impact on the digital services we provide.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they align with user-centred design. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your user research skills in mock interviews. Get a friend to ask you questions about your approach to user needs and usability testing. This will boost your confidence and help you articulate your experience clearly.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it’s a great way to ensure your application gets into the right hands.
We think you need these skills to ace User Researcher in Sunderland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience with user research methods and how they relate to the job description. We want to see how you can bring your unique skills to our team!
Showcase Your Research Skills:In your application, don’t just list your skills—show us how you've used them! Share specific examples of user research projects you've worked on, especially those involving qualitative methods like interviews and usability testing. This will help us understand your approach and impact.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you're a great fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the User Researcher position. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Scrumconnect Consulting
✨Know Your User Research Methods
Make sure you brush up on your qualitative research methods, especially interviews and usability testing. Be ready to discuss how you've applied these techniques in past projects and the insights you gained from them.
✨Understand the Platform and Its Users
Before the interview, take some time to familiarise yourself with the digital platform mentioned in the job description. Think about potential user needs and pain points, and be prepared to share your thoughts on how you would approach researching these aspects.
✨Showcase Your Collaboration Skills
Since this role involves working closely with product managers, designers, and delivery teams, highlight your experience in multidisciplinary environments. Share examples of how you've successfully collaborated with different stakeholders to achieve common goals.
✨Prepare Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's user-centred design approach and how they engage with users. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
