Performance Analyst in Sunderland

Location: Newcastle, Manchester, Sheffield or Leeds

About Scrumconnect Consulting

Scrumconnect Consulting is a UK national SME award-winning software development consultancy with over 300 consultants across the UK. We work with UK Public Sector clients to build impactful, award-winning digital services that improve millions of lives. We take as much pride in our people, culture and work-life balance as we do in making services that improve millions of lives. Collaborative, entrepreneurial and dedicated to problem-solving, we bring the step change our customers need to sustain innovation.

3 ways we are different:

• We’re not just a consultancy. We’re a community. Our knowledge-sharing, learning/unlearning, problem-solving culture benefits our consultants and our clients.
• All our people are highly experienced. Our consultants typically have at least 10 years’ experience solving complex business problems.
• Handpicked high-performing teams with high empathy, trust and a mindset of continuous learning.

Performance Analysts

Working within, and contributing to, the overall user centred design of a digital product, as part of multi-functional Agile delivery teams focused on one or more products, Performance Analysts should have the following essential skills:

• Ability to take a lead role in the development of the performance metrics and key performance indicators (KPIs) for the service and build dashboards and provide in depth reports to communicate key metrics.
• Able to track/measure customer behaviour and use data to inform iterative service changes. Follow a process of continual iteration and measurement to monitor, iterate and improve.
• Strong communication skills, able to identify and communicate service performance, actionable stories and business insights from the data to stakeholders and the team, to inform user-centric design decisions.
• Skilled in analysing data from web analytics tooling such as Google Analytics.
• Validate/assure the implementation of web analytics.
• Identify additional data sources that can be used to measure performance.

Typical Performance Analyst Experience required includes:

• Experience in Agile. Working closely with User Researchers, Content Designers, Interaction Designers, Business Analysts, Developers, Product Owners, Delivery Managers, and others in Agile teams, to ensure the team have access to the best evidence possible and are using it in designing and optimising the service.
• Experience of building team capability through role modelling, mentoring, and coaching.
• Ability to manage relationships with non-technical colleagues and work in a collaborative, inclusive way.
• Interpret A/B and multivariate testing to enable the effects of changes to the service to be tested and to support iterative improvements.
• Be an expert in digital performance analysis and the configuration and deployment of digital analytics solutions, such as Google Analytics.
• Influence teams to ensure trials and iterations are designed so that reliable and trustworthy evidence will be produced, and ensure findings are robust (e.g. tested for statistical significance before they are delivered).
• Work with agile teams to make sure their service meets the performance requirements in relation to analytics set out in the Digital by Default Service Standard.
• Proficient in SQL.