At a Glance
- Tasks: Design user-centred digital services that enhance experiences and solve complex challenges.
- Company: Join Scrumconnect, a people-first digital consultancy making a real difference.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to supporting all backgrounds.
- Why this job: Make an impact by creating meaningful digital experiences for diverse users.
- Qualifications: 6+ years in UX or service design with a strong portfolio.
The predicted salary is between 55000 - 65000 £ per year.
About Scrumconnect
At Scrumconnect, we are a people-first digital consultancy partnering with government and private sector clients to design and deliver user‑centred digital services that make a real difference. Our multidisciplinary teams collaborate to solve complex challenges, create inclusive digital experiences, and improve public services for everyone. We value curiosity, creativity, and collaboration, and we are passionate about building solutions that matter.
We are seeking an experienced Service Designer to create user‑centred services that deliver meaningful, efficient, and accessible experiences across both digital and physical touchpoints. This role involves working closely with multidisciplinary teams to design and refine services that meet user needs and organisational goals.
Key Responsibilities
- Design holistic, user‑centred experiences across products, systems, services, applications, devices, and employee journeys
- Conduct user research to understand behaviours, needs, and pain points, translating insights into actionable design solutions
- Develop service design concepts, prototypes, journey maps, and wireframes to enhance usability and user satisfaction
- Iterate and refine designs based on user feedback, usability testing, and evaluation findings
- Collaborate with cross‑functional teams (design, development, delivery) to communicate and advocate design decisions
- Explore alternative design solutions and assess trade‑offs to support strategic decisions
- Apply established design methods, tools, and frameworks to deliver effective user interactions
- Contribute to broader UX and service design initiatives across the organisation
Technical Skills & Expertise
- Strong proficiency in service design, user‑centred design principles, human‑computer interaction, and usability engineering
- Experience with design and prototyping tools such as Figma, Sketch, Adobe XD, Axure, InVision, Framer, or similar
- Understanding of visual design principles, branding guidelines, and accessibility standards (WCAG 2.1)
- Familiarity with usability testing, A/B testing, and user research methodologies
- Basic understanding of front‑end technologies (HTML/CSS) is desirable
Requirements
- Minimum 6 years of experience in UX or service design (SFIA Level 3/4 with capability to operate at SFIA Level 5)
- Strong portfolio demonstrating service design work, including journey maps, prototypes, and wireframes
- Excellent communication, stakeholder management, and collaboration skills
- Bachelor’s degree in Design, Human‑Computer Interaction, Psychology, or a related field
- Ability to work independently and within multidisciplinary teams
Desirable Skills
- Experience with design systems, style guides, and visual design tools
- Knowledge of emerging technologies such as AR/VR and voice interfaces
- SFIA or UX‑related certifications
- Participation in design thinking workshops or UX communities
- Familiarity with tools like Jira, Trello, or Asana
Diversity & Inclusion at Scrumconnect
At Scrumconnect, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We actively encourage applications from individuals of all backgrounds, abilities, and experiences. We are proud to be a Disability Confident Employer and ensure our recruitment process and workplace are accessible and inclusive for all.
Senior Service Designer - User-Centered Digital Services employer: Scrumconnect Consulting
At Scrumconnect, we pride ourselves on being a people-first digital consultancy that fosters a collaborative and inclusive work culture. Our commitment to employee growth is evident through our emphasis on continuous learning and the opportunity to work on impactful projects that enhance public services. Located in a vibrant environment, we offer a unique chance to engage with multidisciplinary teams while making a meaningful difference in user-centred digital services.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer - User-Centered Digital Services
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Make sure it’s easy to navigate and showcases your user-centred approach. This is your chance to shine, so let your creativity flow!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your problem-solving skills and your ability to collaborate with multidisciplinary teams. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at Scrumconnect.
We think you need these skills to ace Senior Service Designer - User-Centered Digital Services
Some tips for your application 🫡
Showcase Your Experience:Make sure to highlight your experience in service design and user-centred principles. We want to see your strong portfolio, so include those journey maps, prototypes, and wireframes that demonstrate your skills.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Senior Service Designer role. We love seeing how your unique experiences align with our mission at Scrumconnect.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that communicate your ideas effectively. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Scrumconnect Consulting
✨Know Your User-Centred Design Principles
Make sure you brush up on user-centred design principles before the interview. Be ready to discuss how you've applied these principles in your previous work, especially in creating holistic experiences. Highlight specific examples where your designs made a real difference.
✨Showcase Your Portfolio Effectively
Your portfolio is your best friend! Prepare to walk through your service design projects, focusing on journey maps, prototypes, and wireframes. Make it clear how each piece demonstrates your ability to solve complex challenges and improve user satisfaction.
✨Prepare for Collaboration Questions
Since this role involves working with multidisciplinary teams, be prepared to discuss your collaboration skills. Think of examples where you successfully communicated design decisions or advocated for user needs within a team setting. Show them you can work well with others!
✨Familiarise Yourself with Their Tools
Scrumconnect values familiarity with design and prototyping tools like Figma and Adobe XD. If you have experience with these or similar tools, be ready to talk about how you've used them in your projects. If you're not familiar with some, do a quick crash course to show your willingness to learn!
