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- Tasks: Lead user research activities and embed user-centred practices in Agile teams.
- Company: Award-winning digital consultancy focused on impactful, user-centred services.
- Benefits: Inclusive culture, strong work-life balance, and opportunities for continuous learning.
- Why this job: Make a real difference by improving digital services that impact millions of lives.
- Qualifications: Proven experience in user research and ability to influence stakeholders.
- Other info: Join a diverse community committed to innovation and collaboration.
The predicted salary is between 43200 - 72000 ÂŁ per year.
About Scrumconnect Consulting
Scrumconnect Consulting is a UK national, award-winning SME digital consultancy with over 300 consultants across the UK. We partner with public sector organisations to design and deliver impactful, user‑centred digital services that improve millions of lives. We place equal importance on our people, culture, and work‑life balance as we do on delivering high‑quality services. Collaborative, entrepreneurial, and problem‑solving by nature, we build high‑performing teams that drive sustainable digital transformation.
Why Work With Us – 3 Ways We’re Different
- We’re not just a consultancy — we’re a community, with a strong culture of learning, knowledge‑sharing, and continuous improvement.
- Our consultants are highly experienced, typically bringing 10+ years of expertise in solving complex problems.
- We build handpicked, high‑performing teams with strong empathy, trust, and a user‑first mindset.
The Role
We are looking for an experienced Senior User Researcher to join a large, multidisciplinary Agile team delivering complex, high‑impact digital services. You will lead user research activities across complex services, embed user‑centred practices in new teams, and align research activities with wider delivery and service objectives. You will also mentor and support other researchers, helping to assure and improve research quality.
Key Responsibilities
- Plan and lead user research activities on complex digital services.
- Embed user‑centred and inclusive research practices within teams.
- Align research activity with service strategy and delivery plans.
- Analyse and synthesise research findings, translating insight into clear recommendations.
- Supervise, mentor, and support other user researchers.
- Advocate for user research with stakeholders and delivery teams.
- Support Agile teams to adopt and mature user‑centred practices.
Essential Skills & Experience
- Strong experience working as a Senior User Researcher on GDS‑aligned digital services.
- Proven experience planning and delivering a wide range of user research methods.
- Strong analysis and synthesis skills, with the ability to engage and influence stakeholders.
- Experience designing and delivering inclusive and accessible research.
- Ability to work closely with designers, developers, and product managers.
- Experience embedding user‑centred design in Agile environments.
Knowledge & Capability
- Understanding of the social and technological context of government services.
- Ability to align research to strategic decision‑making.
- Good technical awareness of how digital services are built and operated.
Diversity & Inclusion
At Scrumconnect Consulting, we believe that diversity drives innovation. We are committed to creating an inclusive environment where every individual is respected, valued, and supported. We welcome applications from candidates of all backgrounds and experiences, and we actively encourage applications from women, people with disabilities, underrepresented communities, and those seeking flexible working arrangements.
Senior User Researcher in Newcastle upon Tyne employer: Scrumconnect Consulting
Contact Detail:
Scrumconnect Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage with online communities. The more people you know, the better your chances of landing that Senior User Researcher role.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user research projects and methodologies. Make sure it’s easy to navigate and visually appealing – this is your chance to impress potential employers!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to user research. Think about how you can demonstrate your experience with GDS-aligned services and your ability to work in Agile teams.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our community at Scrumconnect Consulting. It shows initiative and enthusiasm!
We think you need these skills to ace Senior User Researcher in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a Senior User Researcher. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; provide examples of how you've used them in past roles. Talk about specific user research methods you've employed and the impact they had on projects.
Be Authentic: Let your personality shine through in your application. We value a strong culture of learning and collaboration, so showing your enthusiasm for user-centred design will resonate with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Scrumconnect Consulting
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methods, especially those aligned with GDS standards. Be ready to discuss how you've applied these methods in past projects and the impact they had on the final product.
✨Showcase Your Collaborative Spirit
Scrumconnect Consulting values teamwork, so highlight your experience working closely with designers, developers, and product managers. Share specific examples of how you’ve fostered collaboration in Agile environments to achieve user-centred outcomes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about complex digital services you've worked on and be prepared to explain how you approached user research, aligned it with service strategy, and influenced stakeholders.
✨Emphasise Your Mentorship Experience
As a Senior User Researcher, mentoring is key. Be ready to discuss how you’ve supported and developed other researchers in your previous roles. Highlight any specific strategies you used to improve research quality and foster a user-first mindset within teams.