At a Glance
- Tasks: Lead performance analysis and embed data-driven decision-making in digital services.
- Company: Award-winning digital consultancy transforming UK government services.
- Benefits: Inclusive culture, flexible working, and opportunities for professional growth.
- Other info: Join a diverse team committed to innovation and excellence.
- Why this job: Make a real impact on millions by improving digital services.
- Qualifications: Extensive experience in performance analysis and strong stakeholder management skills.
The predicted salary is between 55000 - 65000 € per year.
About Scrumconnect Consulting
Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens.
We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter.
Overview
We are seeking an experienced Performance Analyst (SFIA 5) to lead performance measurement and analytics across complex digital services. This role focuses on embedding data-driven decision-making, ensuring services are designed and continuously improved based on user needs and measurable outcomes. You will operate at a strategic level, defining performance standards, advising senior stakeholders, and working across multidisciplinary teams to deliver impactful digital services at scale.
Key Responsibilities
- Performance Leadership & Strategic Measurement
- Lead and embed performance analysis across complex services or delivery areas.
- Design and implement performance measurement frameworks, including KPIs and user-focused metrics.
- Ensure alignment with Government Digital Service (GDS) standards and best practices.
- Establish and maintain high-quality performance analytics standards.
- Insight Generation & Decision Support
- Analyse data from multiple sources (user, service, and operational data) to generate actionable insights.
- Translate complex data into clear narratives, dashboards, and recommendations.
- Support teams in designing and iterating services with measurable outcomes.
- Collaboration Across Digital Teams
- Work closely with Product Managers, Delivery Managers, User Researchers, Designers, and Data Scientists.
- Provide guidance on measurement strategies and interpretation of results.
- Support decision-making in complex and ambiguous environments.
- Capability Building & Leadership
- Coach and mentor analysts, ensuring quality and consistency in outputs.
- Contribute to and lead communities of practice within performance analytics.
- Define and promote standards, tools, and best practices.
Required Skills & Experience
- Extensive experience in performance analysis for digital services, ideally within large-scale or complex environments.
- Strong expertise in designing performance measurement frameworks, KPIs, and user-focused metrics.
- Proven ability to generate insights from multiple data sources and provide data-driven recommendations.
- Strong stakeholder management and influencing skills, including engagement with senior leadership.
- Excellent communication and data storytelling skills.
- Advanced experience with analytical tools such as:
- SQL
- Web analytics platforms (e.g., Google Analytics)
- Dashboarding tools (e.g., Power BI, Looker Studio)
Desirable Experience
- Experience working on public sector or government digital services.
- Experience defining performance strategies across multiple teams or programmes.
- Experience mentoring or leading analyst teams.
- Experience working in hybrid or distributed delivery environments.
Diversity & Inclusion
At Scrumconnect Consulting, we believe that diversity drives innovation and better outcomes. We are committed to fostering an inclusive environment where every individual is valued, respected, and supported. We welcome applications from candidates of all backgrounds and actively encourage individuals from underrepresented groups, including women, people with disabilities, and diverse communities, as well as those seeking flexible working arrangements. As a Disability Confident Level 1 employer, we are committed to providing reasonable adjustments throughout the recruitment process and during employment to ensure equal opportunities for all.
Senior Performance Analyst in Newcastle upon Tyne employer: Scrumconnect Consulting
Scrumconnect Consulting is an exceptional employer, offering a dynamic work culture that prioritises innovation and user-centred design. With a commitment to employee growth, we provide opportunities for mentorship and collaboration across multidisciplinary teams, ensuring that every team member can contribute to impactful digital services that benefit millions. Our inclusive environment fosters diversity and supports flexible working arrangements, making Scrumconnect a rewarding place to advance your career in performance analysis.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Performance Analyst in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Scrumconnect Consulting. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your analytical skills. Remember, they want to see how you think and solve problems, so be ready to share your insights!
✨Tip Number 3
Showcase your passion for user-centred design and data-driven decision-making. Bring examples of how you've used data to drive performance improvements in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Senior Performance Analyst in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Performance Analyst role. Highlight your experience in performance analysis and any relevant projects you've worked on that align with the job description. We want to see how your skills can make a difference at Scrumconnect!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about user-centred design and how your background fits with our mission. Be sure to mention specific examples of your work that demonstrate your expertise in performance measurement.
Showcase Your Data Skills:Since this role involves a lot of data analysis, make sure to highlight your experience with analytical tools like SQL and Google Analytics. We love seeing how you’ve used data to drive decisions and improve services, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Scrumconnect Consulting
✨Know Your Metrics
Before the interview, brush up on key performance metrics relevant to digital services. Be ready to discuss how you would design and implement performance measurement frameworks, including KPIs and user-focused metrics. This shows you understand the role's requirements and can hit the ground running.
✨Data Storytelling is Key
Prepare to demonstrate your ability to translate complex data into clear narratives. Think of examples where you've turned data insights into actionable recommendations. This will highlight your analytical skills and your capacity to communicate effectively with stakeholders.
✨Collaboration is Crucial
Familiarise yourself with the roles of Product Managers, Delivery Managers, and User Researchers. Be ready to discuss how you’ve collaborated with multidisciplinary teams in the past. This will show that you can work well in a team-oriented environment, which is essential for this position.
✨Showcase Your Leadership Skills
If you have experience mentoring or leading analyst teams, be sure to highlight this during the interview. Discuss how you've contributed to building capability within teams and promoting best practices. This will demonstrate your readiness to take on a leadership role in performance analytics.
