At a Glance
- Tasks: Lead client relationships and ensure successful delivery of public sector projects.
- Company: People-focused digital consultancy committed to impactful solutions and team diversity.
- Benefits: Hybrid work model, continuous learning opportunities, and a supportive team environment.
- Other info: Frequent travel between Newcastle and London with excellent career growth potential.
- Why this job: Make a real difference in public service while growing your career in a dynamic setting.
- Qualifications: Strong communication skills and experience in managing client relationships and project delivery.
The predicted salary is between 60000 - 80000 £ per year.
About Scrumconnect Consulting
Scrumconnect Consulting is a people-focused digital consultancy delivering impactful solutions across the public and private sectors. We specialize in building high-performing, diverse, and inclusive teams that work on mission-critical digital transformation projects. As a Disability Confident employer and a company committed to continuous learning, we take pride in investing in our people and growing talent from the ground up.
Location: Hybrid, with frequent travel between client sites and Scrumconnect offices (Newcastle, London)
The role
We are looking for a Client Principal to own the relationship, delivery and growth of a public sector account, helping UK government clients solve problems and deliver value for citizens. You will be the senior point of contact your clients trust and the person your delivery teams look to, holding accountability for outcomes while working alongside practice leads and multidisciplinary agile teams to deliver services that meet Government Digital Service (GDS) standards. This is a strategic role that also expects you to get into the detail when it counts, moving between account-level direction and the specifics of delivery without losing sight of either. You will motivate and support the teams doing the work, manage demand and commercials so the account stays healthy, and spot genuine opportunities to grow it. You will do all of this within structured and governed environments where delivery quality, value for money and citizen impact are critical to success.
What you'll be doing
- Own the client relationship: Be the trusted senior point of contact across your account, from delivery team members up to senior civil servants. Read the politics, manage expectations early, and handle the difficult conversations before they become difficult relationships. Provide confidence in our ability to deliver, and be honest with them when something's at risk.
- Own account reporting and governance: Give both the client and our SLT a clear, evidence-backed picture of progress, risk and value.
- Lead delivery from the front: Hold accountability for delivery outcomes across the account, working with practice leads whose teams do the hands-on work. Spot delivery risk early and unblock it, whether that's a stakeholder, a dependency or a stalling piece of work. Move between high-level account health and low-level delivery detail as the situation demands, and know when to step back. Stand up and mobilise new work, getting the team, governance and client rhythms in place so delivery starts cleanly.
- Motivate and support the teams: Give practice leads, seniors and working-level team members the context, cover and credit they need to do their best work. Build the kind of team environment people want to stay in and protect them from being pulled in three directions at once. Influence outcomes without direct line management, through credibility rather than authority.
- Manage commercials and demand: Forecast demand and resourcing alongside practice leads, so we have the right people lined up. Balance client demand against team capacity. Stay on top of the commercial detail, utilisation, invoicing and renewals, and catch the problems while they're still small.
- Grow the account: Spot genuine opportunities to expand the work, rooted in real client need rather than upsell for its own sake. Build the case for new scope, shape it with delivery and support the commercial process.
What you'll bring
Required skills
Client Principal employer: Scrumconnect Consulting
At Scrumconnect Consulting, we pride ourselves on being a people-focused digital consultancy that champions diversity and inclusion while delivering impactful solutions across the public and private sectors. Our hybrid work model, combined with frequent travel between our vibrant offices in Newcastle and London, fosters a dynamic work culture where continuous learning and professional growth are at the forefront. As a Disability Confident employer, we are committed to nurturing talent from within, ensuring that our employees not only thrive in their roles but also contribute meaningfully to transformative projects that benefit citizens.
