We’re looking for a commercially minded and highly organised Product Manager to help shape the future of the Scrumbles range and ensure our products continue to perform brilliantly for customers.
You’ll combine market insight, customer feedback, quality data and category performance to identify where we should innovate and where we can improve. You’ll manage new and existing product development from concept through to launch, while also owning customer experience, product performance and product-related compliance and risk.
You’ll work closely with our CX team, Operations team, suppliers and external partners to make sure opportunities and issues are identified early and acted on quickly.
Day-to-day responsibilities
We’re looking for a commercially minded and highly organised Product Manager to help shape the future of the Scrumbles range and ensure our products continue to perform brilliantly for customers.
You’ll combine market insight, customer feedback, quality data and category performance to identify where we should innovate and where we can improve. You’ll manage new and existing product development from concept through to launch, while also owning customer experience, product performance and product-related compliance and risk.
You’ll work closely with our CX team, Operations team, suppliers and external partners to make sure opportunities and issues are identified early and acted on quickly.
Day-to-day responsibilities
- Market & category insight: Analyse category data, competitor activity, customer trends and sources such as Mintel to identify gaps, opportunities and priorities for innovation.
- NPD & EPD: Manage new and existing product development from concept through to launch, coordinating stakeholders, timelines and supplier inputs while ensuring all product, packaging, claims and compliance requirements are in place before products go to market.
- Customer experience & product feedback: Lead the CX team and monitor reviews, complaints, customer feedback and product quality trends to identify emerging issues and improvement opportunities, ensuring the team has clear guidance and customer-friendly responses.
- Product quality & risk: Run the monthly QA process, coordinate investigations into product or quality issues, manage any required stock actions with Operations, and act as the point of contact for product-related regulatory or brand-risk matters, including Trading Standards enquiries.
- Performance & improvement: Report product, CX and quality trends to the business and supply partners, translating findings into clear recommendations and actions for continuous improvement.
What we’re looking for
- An analytical thinker who can identify patterns, interrogate data and turn insight into clear action.
- Commercially curious, with a strong interest in products, consumers, competitors and market trends.
- Strong project management skills, with the ability to take NPD and EPD projects from concept through to launch.
- Comfortable managing multiple priorities and coordinating different stakeholders.
- A structured problem solver who is confident investigating issues and driving them through to resolution.
- Strong attention to detail, particularly around product information, packaging, claims and compliance.
- A clear and confident communicator, able to work effectively with suppliers, internal teams, customers and external bodies.
- Comfortable leading a team and giving clear direction when issues arise.
- Previous experience in product management, NPD, FMCG, customer experience or a related role would be helpful.
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