Scrumbles in the United Kingdom is seeking a commercially astute Customer Service Manager to lead the team and own the CRM. You will coach agents, manage workloads, and ensure service KPIs are met while providing cover during busy periods.
You will also develop tagging guidelines, macros, and help centre content, and translate customer feedback into clear business insights to drive improvements across product and communications.
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Customer Experience & Service Lead in London employer: Scrumbles
Scrumbles is an exceptional employer that fosters a vibrant and collaborative work culture, where every team member plays a crucial role in enhancing the lives of pets through innovative, gut-friendly food. Located in a dynamic environment, we offer our employees ample opportunities for professional growth and development, alongside a commitment to continuous improvement and operational excellence. Join us to be part of a purpose-driven team that values your contributions and supports your career journey.
