About the role
Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.
This is a Full Time Maternity cover role.
Responsibilities
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Lead and motivate your team to consistently provide outstanding customer service
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Manage all branch operations, including meeting sales targets and driving business growth
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Oversee staff training, coaching and performance management
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Ensure every customer receives expert advice and the highest quality of care
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Oversee stock management, compliance, and day-to-day branch efficiency
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Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
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Engage with the local community to promote the branch and build strong customer relationships
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Maintain compliance with Company policies, health and safety standards and regulatory requirements
What we’re looking for
We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities.
Commercial awareness is essential, along with a proactive, hands‑on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.
If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.
What we offer
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Competitive salary with performance-based incentives
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Opportunities for ongoing training, career progression and personal development
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The chance to lead and develop a supportive, passionate team
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A family‑run company culture that values professionalism and a personal approach
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A rewarding benefits package including staff discounts and pension scheme
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28 days annual leave including bank holidays (pro‑rata)
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Generous staff discount scheme
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Branch Manager in Walthamstow employer: Scrivens-Opticians-
Scrivens Opticians & Hearing Care is an excellent employer that prioritises exceptional patient care and professional development for its employees. With flexible working hours, a structured staff discount programme, and the opportunity to work across multiple branches, you will thrive in a supportive, family-run environment that values your growth and expertise as a Contact Lens Optician.
