At a Glance
- Tasks: Support the Branch Manager in leading a team and delivering exceptional customer service.
- Company: Join a supportive and inclusive team in the optical and audiology sector.
- Benefits: Enjoy a competitive salary, bonuses, staff discounts, and 28 days annual leave.
- Other info: Great career development opportunities and structured training await you.
- Why this job: Make a real impact by inspiring your team and achieving sales targets.
- Qualifications: Experience in retail or healthcare with strong customer service and sales skills.
The predicted salary is between 30000 - 40000 € per year.
About the role
As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.
Responsibilities
- Assist in managing the daily operations of the branch, ensuring smooth and efficient service
- Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
- Deliver outstanding customer service, addressing customer needs with professionalism and empathy
- Assist in staff training, coaching, and performance management
- Manage stock levels, merchandising, and branch presentation to company standards
- Help coordinate local marketing initiatives and promotional campaigns
- Step in as acting Branch Manager when required, including opening and closing the branch
What we’re looking for
We are looking for someone with previous experience in retail or healthcare, ideally within an optical or audiology setting. A strong background in customer service and sales is essential. The ideal candidate will possess excellent interpersonal and communication skills. The ability to lead, motivate, and support a team is also important. We value individuals who are organised, reliable, and able to work effectively under pressure. Basic IT skills and familiarity with point-of-sale systems are also desirable.
What we offer
- Competitive salary and bonus scheme
- Career development opportunities and structured training
- Staff discounts on optical and hearing products
- Supportive and inclusive team environment
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Assistant Branch Manager - Tilehurst in Reading employer: Scrivens-Opticians-
As an Assistant Branch Manager at our Tilehurst location, you will be part of a supportive and inclusive team that prioritises exceptional customer service and operational excellence. We offer competitive salaries, generous staff discounts on optical and hearing products, and ample career development opportunities to help you grow within the company. Join us in a dynamic work environment where your leadership skills can shine and make a meaningful impact on both your team and our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager - Tilehurst in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail or healthcare sectors, especially those who know about optical or audiology. A friendly chat can lead to insider info on job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers. Remember, showing your passion for helping customers is key!
✨Tip Number 3
Don’t forget to showcase your achievements! When discussing your experience, highlight specific examples of how you’ve driven sales or improved customer satisfaction. Numbers speak volumes, so if you’ve hit targets, let them know!
✨Tip Number 4
Apply through our website for the best chance at landing that Assistant Branch Manager role. It’s a straightforward process, and we love seeing applications come directly from motivated candidates like you!
We think you need these skills to ace Assistant Branch Manager - Tilehurst in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in retail or healthcare, especially if you've worked in optical or audiology settings. We want to see how you can bring your unique experience to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background in customer service and sales makes you a perfect fit. Remember, we love seeing your personality come through, so don’t hold back!
Showcase Your Leadership Skills:As an Assistant Branch Manager, you'll be supporting and motivating a team. In your application, share examples of how you've led or inspired others in previous roles. We’re looking for those standout moments that show you can drive performance and maintain high standards.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Scrivens-Opticians-
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Branch Manager. Familiarise yourself with the key aspects like team motivation, customer service excellence, and operational management. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves supporting and motivating a team, be ready to share examples of how you've successfully led or inspired others in previous roles. Think about specific situations where you helped achieve sales targets or improved team performance, as this will highlight your capability to step into the Branch Manager's shoes when needed.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer needs and providing exceptional service. Prepare some real-life examples where you addressed customer concerns with professionalism and empathy. This will showcase your strong background in customer service, which is essential for this role.
✨Brush Up on Your IT Skills
Since basic IT skills and familiarity with point-of-sale systems are desirable, take some time to review any relevant software or systems you might encounter. Being able to discuss your comfort level with technology can set you apart from other candidates and show that you're ready to hit the ground running.
