At a Glance
- Tasks: Support the Branch Manager in leading a team and delivering exceptional customer service.
- Company: Join a dynamic team in a supportive and inclusive environment.
- Benefits: Competitive salary, bonus scheme, staff discounts, and 28 days annual leave.
- Other info: Great career development opportunities and structured training available.
- Why this job: Make a real impact by inspiring your team and achieving sales targets.
- Qualifications: Experience in retail or healthcare with strong customer service and sales skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.
Responsibilities
- Assist in managing the daily operations of the branch, ensuring smooth and efficient service
- Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
- Deliver outstanding customer service, addressing customer needs with professionalism and empathy
- Assist in staff training, coaching, and performance management
- Manage stock levels, merchandising, and branch presentation to company standards
- Help coordinate local marketing initiatives and promotional campaigns
- Step in as acting Branch Manager when required, including opening and closing the branch
What we’re looking for
We are looking for someone with previous experience in retail or healthcare, ideally within an optical or audiology setting. A strong background in customer service and sales is essential. The ideal candidate will possess excellent interpersonal and communication skills. The ability to lead, motivate, and support a team is also important. We value individuals who are organised, reliable, and able to work effectively under pressure. Basic IT skills and familiarity with point-of-sale systems are also desirable.
What we offer
- Competitive salary and bonus scheme
- Career development opportunities and structured training
- Staff discounts on optical and hearing products
- Supportive and inclusive team environment
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Assistant Branch Manager - Midsomer Norton in Radstock employer: Scrivens-Opticians-
As an Assistant Branch Manager in Midsomer Norton, you will thrive in a supportive and inclusive team environment that prioritises exceptional customer service and operational excellence. With competitive salaries, structured training, and generous staff discounts on optical and hearing products, we are committed to your career development and personal growth, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager - Midsomer Norton in Radstock
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail or healthcare sectors, especially those with experience in optical or audiology. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've motivated teams or improved sales in previous roles. This will help you stand out as a candidate who can drive branch performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Assistant Branch Manager - Midsomer Norton in Radstock
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in retail or healthcare, especially if you've worked in optical or audiology settings. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our values. Don’t forget to mention your customer service skills and any leadership experience you have – we love a good story!
Showcase Your Team Spirit:As an Assistant Branch Manager, teamwork is key. In your application, share examples of how you've motivated and supported your team in the past. We’re looking for someone who can inspire others, so let that shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our StudySmarter family!
How to prepare for a job interview at Scrivens-Opticians-
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Assistant Branch Manager. Familiarise yourself with how to support a team in achieving sales targets and delivering exceptional customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in leading and motivating teams. Think of specific examples where you've inspired others to achieve their goals or improved team performance. This will show that you have what it takes to be a role model in the branch.
✨Emphasise Customer Service Excellence
Since customer service is key in this role, come ready with examples of how you've handled customer needs with professionalism and empathy. Highlight any experiences in retail or healthcare that showcase your ability to deliver outstanding service.
✨Prepare for Operational Questions
Expect questions about managing daily operations, stock levels, and merchandising. Brush up on your knowledge of point-of-sale systems and operational excellence. Being able to discuss these topics confidently will set you apart as a candidate who understands the ins and outs of running a successful branch.
