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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive business growth.
- Company: Join Scrivens Opticians & Hearing Care, a family-run company with a supportive culture.
- Benefits: Enjoy competitive salary, performance incentives, staff discounts, and 28 days annual leave.
- Other info: Opportunities for ongoing training and career progression in a dynamic setting.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Retail management experience, strong leadership skills, and a customer-first mindset required.
The predicted salary is between 30000 - 40000 £ per year.
About the role
Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.
Responsibilities
- Lead and motivate your team to consistently provide outstanding customer service
- Manage all branch operations, including meeting sales targets and driving business growth
- Oversee staff training, coaching and performance management
- Ensure every customer receives expert advice and the highest quality of care
- Oversee stock management, compliance, and day-to-day branch efficiency
- Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
- Engage with the local community to promote the branch and build strong customer relationships
- Maintain compliance with Company policies, health and safety standards and regulatory requirements
What we’re looking for
We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required. If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.
What we offer
- Competitive salary with performance-based incentives
- Opportunities for ongoing training, career progression and personal development
- The chance to lead and develop a supportive, passionate team
- A family-run company culture that values professionalism and a personal approach
- A rewarding benefits package including staff discounts and pension scheme
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Branch Manager - Enfield employer: Scrivens-Opticians-
Contact Detail:
Scrivens-Opticians- Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager - Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the optics and healthcare sectors. Attend local events or join online groups where you can meet people who might know about job openings at Scrivens or similar companies.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. Think of examples from your past experiences that showcase your ability to motivate a team and drive business growth.
✨Tip Number 3
Show your passion for customer service during interviews. Share stories that highlight how you've gone above and beyond for customers, as this aligns perfectly with what Scrivens is looking for in a Branch Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Scrivens family.
We think you need these skills to ace Branch Manager - Enfield
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight your leadership experience. We want to see how you've motivated teams in the past and delivered outstanding customer service. Share specific examples that showcase your ability to inspire and support others!
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Branch Manager role at Scrivens. Mention your relevant experience in optics, audiology, or healthcare, and how it aligns with our mission of providing expert care.
Demonstrate Your Customer Focus: We’re all about putting customers first, so make sure your application reflects this mindset. Talk about how you’ve gone above and beyond for customers in previous roles, and how you plan to maintain high professional standards in our branch.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Scrivens-Opticians-
✨Know Your Stuff
Before the interview, make sure you understand Scrivens Opticians & Hearing Care's values and services. Familiarise yourself with their approach to customer service and how they support their team. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team, resolved conflicts, or improved performance. Highlighting these experiences will demonstrate that you're ready to inspire and support your future team.
✨Emphasise Customer Focus
Since this role is all about delivering outstanding customer service, be ready to discuss how you've prioritised customer satisfaction in previous roles. Share stories that illustrate your commitment to providing expert advice and high-quality care, as this aligns perfectly with what they're looking for.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the branch's goals, team dynamics, or how they measure success. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.