At a Glance
- Tasks: Support the Branch Manager in leading a team and delivering exceptional customer service.
- Company: Join a dynamic retail environment focused on optical and hearing care.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and 28 days annual leave.
- Other info: Be part of a supportive team with great career development opportunities.
- Why this job: Make a real impact by inspiring your team and achieving sales targets.
- Qualifications: Experience in retail or healthcare with strong customer service and sales skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.
Responsibilities
- Assist in managing the daily operations of the branch, ensuring smooth and efficient service
- Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
- Deliver outstanding customer service, addressing customer needs with professionalism and empathy
- Assist in staff training, coaching, and performance management
- Manage stock levels, merchandising, and branch presentation to company standards
- Help coordinate local marketing initiatives and promotional campaigns
- Step in as acting Branch Manager when required, including opening and closing the branch
What we’re looking for
We are looking for someone with previous experience in retail or healthcare, ideally within an optical or audiology setting. A strong background in customer service and sales is essential. The ideal candidate will possess excellent interpersonal and communication skills. The ability to lead, motivate, and support a team is also important. We value individuals who are organised, reliable, and able to work effectively under pressure. Basic IT skills and familiarity with point-of-sale systems are also desirable.
What we offer
- Competitive salary and bonus scheme
- Career development opportunities and structured training
- Staff discounts on optical and hearing products
- Supportive and inclusive team environment
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Assistant Branch Manager in Enfield employer: Scrivens-Opticians-
As an Assistant Branch Manager, you will thrive in a supportive and inclusive team environment that prioritises exceptional customer service and operational excellence. With competitive salaries, structured training, and generous staff discounts on optical and hearing products, this role offers meaningful career development opportunities in a dynamic retail setting. Join us to inspire your team and make a positive impact in the community while enjoying a healthy work-life balance with 28 days of annual leave.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager in Enfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail or healthcare sectors, especially those with experience in optical or audiology. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've motivated teams or improved sales in previous roles. This will help you stand out as a candidate who can drive branch performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Assistant Branch Manager in Enfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in retail or healthcare, especially if you've worked in optical or audiology settings. We want to see how you can bring your unique background to our team!
Show Off Your Customer Service Skills:Since customer service is key for this role, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about those moments where you made a real difference!
Be a Team Player:We’re looking for someone who can inspire and motivate a team. In your application, mention any leadership experiences or times when you’ve supported colleagues to achieve their goals. It’s all about showing us how you can contribute to our supportive environment!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and experience right away. Plus, it’s super easy!
How to prepare for a job interview at Scrivens-Opticians-
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Branch Manager. Familiarise yourself with how to support a team, drive sales, and deliver exceptional customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in leading teams, especially in retail or healthcare settings. Think of specific examples where you've motivated your team to achieve targets or improved customer service. This will demonstrate your capability to inspire others and manage operations effectively.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Prepare some scenarios where you've successfully resolved issues with professionalism and empathy. This will highlight your strong background in customer service and your ability to maintain high standards under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the branch's current challenges or upcoming marketing initiatives. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
