At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive business growth.
- Company: Join Scrivens Opticians & Hearing Care, a family-run company with a supportive culture.
- Benefits: Enjoy competitive salary, performance incentives, staff discounts, and 28 days annual leave.
- Other info: Opportunities for ongoing training and career progression in a dynamic setting.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Retail management experience, strong leadership skills, and a customer-first mindset required.
The predicted salary is between 31500 - 38500 £ per year.
About the role
Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.
Responsibilities
- Lead and motivate your team to consistently provide outstanding customer service
- Manage all branch operations, including meeting sales targets and driving business growth
- Oversee staff training, coaching and performance management
- Ensure every customer receives expert advice and the highest quality of care
- Oversee stock management, compliance, and day-to-day branch efficiency
- Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
- Engage with the local community to promote the branch and build strong customer relationships
- Maintain compliance with Company policies, health and safety standards and regulatory requirements
What we’re looking for
We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required. If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.
What we offer
- Competitive salary with performance-based incentives
- Opportunities for ongoing training, career progression and personal development
- The chance to lead and develop a supportive, passionate team
- A family-run company culture that values professionalism and a personal approach
- A rewarding benefits package including staff discounts and pension scheme
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Branch Manager in Chipping Norton employer: Scrivens-Opticians-
Scrivens Opticians is an excellent employer, offering a supportive family-run culture that prioritises employee well-being and development. As a Branch Manager in Walhampton, you will benefit from competitive salary packages, comprehensive training opportunities, and the chance to lead a dedicated team while engaging with the local community, making your role both meaningful and rewarding.
