At a Glance
- Tasks: Be the friendly voice helping customers and branches with their queries.
- Company: Join Scrivens Opticians & Hearing Care, a supportive and collaborative team.
- Benefits: Enjoy structured hours, career progression, and generous leave.
- Other info: Central location with excellent transport links and a rewarding work environment.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
About the role
Are you passionate about helping people and delivering outstanding service? At Scrivens Opticians & Hearing Care, we are looking for enthusiastic Customer Service Advisors to join our friendly and fast-paced team at our Head Office in Birmingham. As a key point of contact for both customers and branches, you’ll be responsible for handling a variety of queries and ensuring every interaction reflects our commitment to quality care and service. This is a fantastic opportunity to build your career in a supportive and collaborative environment.
Responsibilities
- Act as the first point of contact for customer and branch enquiries via phone and email
- Deliver a high standard of customer service by addressing needs and resolving issues promptly and professionally
- Manage and resolve complaints with empathy and a solution-focused approach
- Work independently to manage your workload and ensure accurate updates to customer records and internal systems
- Collaborate with team members and line managers to improve processes and enhance service delivery
- Contribute feedback and ideas to help continuously improve the customer experience
What we're looking for
We are seeking motivated and passionate individuals with excellent verbal and written communication skills who genuinely enjoy helping others. You should be confident in problem solving, capable of managing your tasks independently, and able to work effectively as part of a team. A customer‑first attitude is essential, and while previous experience in a customer service role is an advantage, it is not required – we value enthusiasm, reliability, and a willingness to learn.
What we offer
- Full‑time role with structured hours, Monday to Friday, with shifts between 08:00 and 18:00
- Opportunities for career progression and personal development
- A supportive and collaborative team environment
- The chance to play a key role at the heart of the business
- A rewarding position where your ideas and contributions are valued
- A central location with great public transport links
- 28 days annual leave including bank holidays (pro‑rata)
- Generous staff discount scheme
Customer Service Advisor in Birmingham employer: Scrivens-Opticians-
At Scrivens Opticians & Hearing Care, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that values each team member's contributions. Our Customer Service Advisors enjoy structured hours, opportunities for career progression, and a rewarding environment where their ideas are appreciated. Located in the heart of Birmingham with excellent public transport links, we provide a fulfilling role that allows you to make a real difference in customers' lives while enjoying generous benefits like 28 days of annual leave and a staff discount scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Scrivens Opticians & Hearing Care. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and confident when speaking with customers. Try role-playing common customer scenarios with a friend or family member to get comfortable with handling queries and complaints.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to demonstrate your ability to handle customer concerns with empathy and a solution-focused approach.
✨Tip Number 4
Apply through our website! We want to see your enthusiasm and commitment right from the start. By applying directly, you’ll not only streamline your application process but also show us that you’re serious about joining our friendly team at Scrivens.
We think you need these skills to ace Customer Service Advisor in Birmingham
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for helping people shine through in your application. We want to see that you genuinely care about delivering outstanding service, so share any relevant experiences or examples that highlight this passion.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and qualities we're looking for. Mention your excellent communication skills and problem-solving abilities, as these are key for a Customer Service Advisor role.
Be Professional Yet Friendly:While we love a casual vibe, remember that professionalism is key in your written application. Use a friendly tone but keep it polished – this shows us you can balance being approachable with maintaining high standards of service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Scrivens-Opticians-
✨Know the Company
Before your interview, take some time to research Scrivens Opticians & Hearing Care. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved issues or helped customers, even if it’s from a different context.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach problem-solving. Think of specific scenarios where you’ve had to manage complaints or tricky situations. Highlight your empathy and solution-focused mindset, as these are crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, opportunities for personal development, or how feedback is integrated into improving customer service. This shows your enthusiasm and willingness to contribute to the team.
