At a Glance
- Tasks: Manage customer enquiries and complaints with professionalism and accuracy.
- Company: Scrivens Opticians & Hearing Care, a supportive and collaborative workplace.
- Benefits: Full-time hours, career progression, 28 days leave, and generous staff discounts.
- Why this job: Join a team where your ideas matter and make a real impact on customer care.
- Qualifications: Strong communication skills, attention to detail, and ability to handle sensitive information.
The predicted salary is between 22000 - 26000 £ per year.
About the role
Are you passionate about helping people and delivering outstanding service? At Scrivens Opticians & Hearing Care, we are looking for a highly organised and professional Customer Relations Administrator to support our Customer Service team at our Head Office in Birmingham. This is a fantastic opportunity to build your career in a supportive and collaborative environment.
Responsibilities
- Manage the customer care mailbox, handling enquiries and complaints with accuracy, solution focused approach and professionalism while meeting agreed service standards.
- Take ownership of cases, liaise with branches and internal teams, and ensure clear, consistent communication throughout.
- Maintain accurate records and work in line with GDPR, consumer rights, and company procedures.
- Contribute feedback and ideas to help continuously improve the customer experience.
What we're looking for
- A motivated and passionate individual who can confidently work independently.
- Able to prioritise your workload and comfortable dealing with sensitive information.
- Strong written communication skills, attention to detail, and the ability to manage multiple cases.
- A calm and professional approach under pressure.
- Proactive, organised, and committed to delivering high standards of customer care.
What we offer
- Full‑time role with structured hours, Monday to Friday, with shifts between 08:00 and 18:00.
- Opportunities for career progression and personal development.
- A supportive and collaborative team environment.
- The chance to play a key role at the heart of the business.
- A rewarding position where your ideas and contributions are valued.
- A central location with great public transport links.
- 28 days annual leave including bank holidays (pro‑rata).
- Generous staff discount scheme.
Customer Relations Administrator in Birmingham employer: Scrivens-Opticians-
At Scrivens Opticians & Hearing Care, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that fosters personal development and career progression. As a Customer Relations Administrator at our Head Office in Birmingham, you will enjoy structured hours, generous annual leave, and a rewarding environment where your contributions are valued, all while being centrally located with great public transport links.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Administrator in Birmingham
✨Tip Number 1
Get to know the company! Research Scrivens Opticians & Hearing Care and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since strong written communication is key for the Customer Relations Administrator role, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling enquiries and complaints.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks or cases effectively. This will demonstrate your ability to prioritise and stay calm under pressure, which is crucial for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the first step towards joining our supportive team.
We think you need these skills to ace Customer Relations Administrator in Birmingham
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for helping people shine through in your application. Mention specific experiences where you've delivered outstanding service, as this aligns perfectly with what we're looking for!
Be Organised:Since the role requires managing multiple cases, make sure your application reflects your organisational skills. Use bullet points or clear sections to highlight your relevant experience and skills, making it easy for us to see how you fit the bill.
Communicate Clearly:Strong written communication is key for this role. Keep your language professional yet friendly, and ensure your application is free from typos. This will show us that you pay attention to detail and care about delivering high standards.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Scrivens-Opticians-
✨Know Your Customer Care Basics
Before the interview, brush up on customer service principles and best practices. Understand how to handle enquiries and complaints effectively, as this role is all about delivering outstanding service.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. Prepare examples of how you've successfully handled multiple cases or projects at once, demonstrating your ability to stay calm under pressure.
✨Communicate Clearly and Professionally
Since strong written communication skills are key for this role, practice articulating your thoughts clearly. You might even want to prepare a few responses to common interview questions to ensure you convey your ideas effectively.
✨Emphasise Your Proactive Approach
Think of instances where you've contributed feedback or ideas that improved a process or customer experience. Highlighting your proactive nature will show that you're not just reactive but also committed to enhancing the customer care journey.
