At a Glance
- Tasks: Manage customer enquiries and liaise with branches to ensure top-notch service.
- Company: Scrivens Opticians, a supportive team in Birmingham.
- Benefits: 28 days annual leave and opportunities for career progression.
- Other info: Full-time role with a focus on compliance and customer satisfaction.
- Why this job: Join a proactive team and make a difference in customer care.
- Qualifications: Strong written communication skills and attention to detail required.
The predicted salary is between 25000 - 32000 £ per year.
Scrivens Opticians in Birmingham is seeking a highly organised Customer Relations Administrator to support their Customer Service team at Head Office. This full-time role includes managing customer enquiries, liaising with branches, and ensuring compliance with GDPR.
The ideal candidate will be proactive, possess strong written communication skills, and demonstrate attention to detail while handling sensitive information. Opportunities for career progression and a supportive team environment are offered, along with 28 days of annual leave.
Customer Care & Relations Specialist in Birmingham employer: Scrivens-Opticians-
Scrivens Opticians is an excellent employer, offering a supportive team environment in Birmingham where employees can thrive and grow. With opportunities for career progression, 28 days of annual leave, and a focus on compliance and customer satisfaction, we ensure that our staff feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care & Relations Specialist in Birmingham
✨Tip Number 1
Get to know the company! Research Scrivens Opticians and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves managing customer enquiries, it’s crucial to demonstrate your ability to communicate clearly and effectively. Try mock interviews with friends or family to build confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or handled sensitive information. This will highlight your attention to detail, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Care & Relations Specialist in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about customer relations, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively manage customer enquiries.
Be Proactive in Your Approach:We love candidates who take initiative! In your application, share examples of how you've been proactive in previous roles, especially when it comes to resolving customer issues or improving processes.
Attention to Detail is Key:As you'll be handling sensitive information, it's crucial to show us that you pay attention to detail. Double-check your application for any typos or errors, and consider mentioning a time when your attention to detail made a difference.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Scrivens Opticians!
How to prepare for a job interview at Scrivens-Opticians-
✨Know Your Stuff
Before the interview, make sure you understand Scrivens Opticians' services and values. Familiarise yourself with their approach to customer care and how they handle enquiries. This will show that you're genuinely interested in the role and can relate your skills to their needs.
✨Show Off Your Communication Skills
As a Customer Care & Relations Specialist, strong written communication is key. Prepare examples of how you've effectively communicated with customers in the past. You might even want to practice answering common questions out loud to ensure you come across as clear and confident.
✨Be Proactive
Demonstrate your proactive nature by discussing times when you've taken the initiative to solve problems or improve processes. Think about how you can apply this mindset to managing customer enquiries and liaising with branches at Scrivens.
✨Attention to Detail Matters
Since you'll be handling sensitive information, it's crucial to highlight your attention to detail. Bring up specific instances where your meticulousness made a difference, especially in compliance with regulations like GDPR. This will reassure them that you can be trusted with important data.
