At a Glance
- Tasks: Support the Branch Manager in leading a team and delivering exceptional customer service.
- Company: Join a dynamic team in a supportive and inclusive environment.
- Benefits: Competitive salary, bonus scheme, career development, and generous staff discounts.
- Other info: Enjoy 28 days annual leave and structured training opportunities.
- Why this job: Make a real impact by inspiring your team and achieving sales targets.
- Qualifications: Experience in retail or healthcare with strong customer service and sales skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role
As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.
Responsibilities
- Assist in managing the daily operations of the branch, ensuring smooth and efficient service
- Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
- Deliver outstanding customer service, addressing customer needs with professionalism and empathy
- Assist in staff training, coaching, and performance management
- Manage stock levels, merchandising, and branch presentation to company standards
- Help coordinate local marketing initiatives and promotional campaigns
- Step in as acting Branch Manager when required, including opening and closing the branch
What we’re looking for
We are looking for someone with previous experience in retail or healthcare, ideally within an optical or audiology setting. A strong background in customer service and sales is essential. The ideal candidate will possess excellent interpersonal and communication skills. The ability to lead, motivate, and support a team is also important. We value individuals who are organised, reliable, and able to work effectively under pressure. Basic IT skills and familiarity with point-of-sale systems are also desirable.
What we offer
- Competitive salary and bonus scheme
- Career development opportunities and structured training
- Staff discounts on optical and hearing products
- Supportive and inclusive team environment
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Assistant Branch Manager - Tilehurst employer: Scrivens-Opticians-
As an Assistant Branch Manager at our Tilehurst location, you will be part of a supportive and inclusive team that prioritises exceptional customer service and operational excellence. We offer competitive salaries, structured training, and generous staff discounts on optical and hearing products, ensuring that you have the tools and opportunities to grow your career in a dynamic retail environment. Join us to inspire and lead a dedicated team while enjoying a fulfilling work-life balance with 28 days of annual leave.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager - Tilehurst
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail or healthcare sectors, especially those who know about optical or audiology. A friendly chat can lead to insider info on job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers. Remember, showing your passion for helping customers is key!
✨Tip Number 3
When you get the chance to meet the team or visit the branch, make sure to ask insightful questions about their operations and culture. This shows you're genuinely interested and helps you figure out if it's the right fit for you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Assistant Branch Manager - Tilehurst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in retail or healthcare, especially if you've worked in optical or audiology settings. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our values. Don’t forget to mention your customer service skills and any leadership experience you have – we love a good story!
Showcase Your Team Spirit:As an Assistant Branch Manager, teamwork is key. In your application, share examples of how you've motivated and supported your team in the past. We’re looking for someone who can inspire others, so let us know how you’ve done that before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our StudySmarter family!
How to prepare for a job interview at Scrivens-Opticians-
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Assistant Branch Manager. Familiarise yourself with how to support a team, drive sales, and deliver exceptional customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in leading teams, especially in retail or healthcare settings. Think of specific examples where you've motivated your team to achieve targets or improved customer service. This will demonstrate your capability to inspire others and manage operations effectively.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Prepare some scenarios where you've successfully addressed customer needs with professionalism and empathy. This will highlight your strong background in customer service, which is essential for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the branch's goals or team dynamics. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewer on a deeper level.
