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- Tasks: Assist Audiologists and provide exceptional customer service in hearing care.
- Company: Scrivens Opticians & Hearing Care, a family-run business with a supportive culture.
- Benefits: Full training, flexible hours, competitive salary, and generous staff discounts.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Friendly attitude, strong communication skills, and willingness to learn.
- Other info: Mobile role requiring a full clean driving licence; great career progression opportunities.
The predicted salary is between 24000 - 36000 £ per year.
As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high‑quality hearing care. You’ll be the friendly face our customers rely on – from initial consultation to aftercare. This is a rewarding and varied role, ideal for someone who is compassionate, organised, and passionate about making a difference in people’s lives.
Responsibilities
- Assist with hearing screening and pre‑consultation procedures
- Support Audiologists during hearing tests and fittings
- Provide advice on hearing aid care, maintenance and use
- Deliver ongoing customer support including follow‑up appointments and adjustments
- Maintain accurate customer records and handle administrative tasks
- Contribute to the day‑to‑day smooth running of the hearing care service in‑branch and medical centres
- Stay informed about hearing care products and developments
What We’re Looking For
We are looking for someone with a friendly, patient‑focused approach and excellent communication skills. Strong organisational and problem‑solving abilities are essential for this role. The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important. We also value a flexible and supportive team player who contributes positively to the workplace. A full clean driving licence is essential as this is a mobile role.
What We Offer
- Full training and development including the potential to progress to a Hearing Aid Audiologist
- A supportive, family‑run working environment
- Flexible working patterns
- Competitive salary and benefits
- Opportunities to work across both hearing and optical services
- 28 days annual leave including bank holidays (pro‑rata)
- Generous staff discount scheme
Hearing Care Assistant - Sutton Coldfield employer: Scrivens Opticians & Hearing Care
Contact Detail:
Scrivens Opticians & Hearing Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearing Care Assistant - Sutton Coldfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Scrivens Opticians & Hearing Care. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and compassion, which are key for the Hearing Care Assistant role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your tech skills! Since confidence in using technology is important for this role, be ready to discuss any relevant experience you have with hearing aids or similar equipment. If you don’t have direct experience, talk about your willingness to learn and adapt.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Hearing Care Assistant - Sutton Coldfield
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping others shine through. We want to see how much you care about making a difference in people's lives, especially in hearing care.
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This shows us that you’re organised and can handle the administrative tasks we need you to manage.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Hearing Care Assistant role by highlighting relevant skills and experiences. We love seeing how you connect your background to what we do at Scrivens.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Know Your Stuff
Familiarise yourself with the basics of hearing care and the specific services offered by Scrivens. Understanding common hearing issues and the types of products available will show your genuine interest in the role and help you engage in meaningful conversations during the interview.
✨Showcase Your People Skills
As a Hearing Care Assistant, you'll be the friendly face for customers. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you've helped someone feel comfortable or resolved a problem effectively – this will highlight your compassionate nature.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you manage your time and tasks, especially in busy environments. You might want to share specific tools or methods you use to stay organised, as this will reassure them of your capability to handle administrative tasks.
✨Be Tech-Savvy
Confidence in using technology is key for this position. Brush up on any relevant software or equipment you might encounter in the role. If you have experience with similar tools, mention it! Showing that you're comfortable with tech will give them confidence in your ability to adapt quickly.
