At a Glance
- Tasks: Support the Branch Manager in leading a team and delivering exceptional customer service.
- Company: Join a dynamic optical and hearing care provider with a supportive culture.
- Benefits: Competitive salary, bonus scheme, staff discounts, and 28 days annual leave.
- Other info: Enjoy career development opportunities in a friendly and inclusive environment.
- Why this job: Make a real impact by inspiring your team and achieving sales targets.
- Qualifications: Experience in retail or healthcare, strong customer service, and leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
As the Assistant Branch Manager, you will support the Branch Manager in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.
Responsibilities
- Assist in managing the daily operations of the branch, ensuring smooth and efficient service
- Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
- Deliver outstanding customer service, addressing customer needs with professionalism and empathy
- Assist in staff training, coaching, and performance management
- Manage stock levels, merchandising, and branch presentation to company standards
- Help coordinate local marketing initiatives and promotional campaigns
- Step in as acting Branch Manager when required, including opening and closing the branch
What we’re looking for
We are looking for someone with previous experience in retail or healthcare, ideally within an optical or audiology setting. A strong background in customer service and sales is essential. The ideal candidate will possess excellent interpersonal and communication skills. The ability to lead, motivate, and support a team is also important. We value individuals who are organised, reliable, and able to work effectively under pressure. Basic IT skills and familiarity with point-of-sale systems are also desirable.
What We Offer
- Competitive salary and bonus scheme
- Career development opportunities and structured training
- Staff discounts on optical and hearing products
- Supportive and inclusive team environment
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Assistant Branch Manager - Southampton, Hythe employer: Scrivens Opticians & Hearing Care
As an Assistant Branch Manager in Hythe, you will join a supportive and inclusive team dedicated to delivering exceptional customer service in the optical and hearing sectors. With competitive salaries, structured training, and generous staff discounts, we prioritise your career development and well-being, making our branch an excellent place for meaningful and rewarding employment.
Contact Details:
Scrivens Opticians & Hearing Care Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager - Southampton, Hythe
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail or healthcare sectors, especially those who know about optical or audiology. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Assistant Branch Manager - Southampton, Hythe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Assistant Branch Manager role. Highlight your previous retail or healthcare experience, especially in optical or audiology settings, to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can inspire a team. Be sure to mention any relevant achievements that demonstrate your ability to meet sales targets.
Show Off Your Interpersonal Skills:In both your CV and cover letter, don’t forget to showcase your communication skills. We want to see how you’ve successfully led or motivated a team in the past, so share specific examples that highlight your leadership style.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Assistant Branch Manager. Familiarise yourself with how to support a team in achieving sales targets and delivering exceptional customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in leading teams, especially in retail or healthcare settings. Share specific examples of how you've motivated your team to achieve goals and maintained high standards of service. This will show that you can inspire others and drive performance.
✨Prepare for Customer Service Scenarios
Think about common customer service challenges you might face in this role. Prepare to discuss how you would handle these situations with professionalism and empathy. This will highlight your ability to address customer needs effectively, which is crucial for the position.
✨Demonstrate Your Organisational Skills
Since the role involves managing daily operations and stock levels, be ready to talk about how you stay organised and manage multiple tasks. Share any tools or methods you use to keep everything running smoothly, as this will show your reliability and ability to work under pressure.
