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- Tasks: Lead a passionate team to deliver exceptional customer service and drive business growth.
- Company: Join Scrivens Opticians & Hearing Care, a family-run company with a supportive culture.
- Benefits: Competitive salary, performance incentives, staff discounts, and 28 days annual leave.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Retail management experience, strong leadership skills, and a customer-first mindset.
- Other info: Opportunities for ongoing training and career progression in a dynamic setting.
The predicted salary is between 36000 - 60000 £ per year.
Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.
Responsibilities
- Lead and motivate your team to consistently provide outstanding customer service
- Manage all branch operations, including meeting sales targets and driving business growth
- Oversee staff training, coaching and performance management
- Ensure every customer receives expert advice and the highest quality of care
- Oversee stock management, compliance, and day-to-day branch efficiency
- Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
- Engage with the local community to promote the branch and build strong customer relationships
- Maintain compliance with Company policies, health and safety standards and regulatory requirements
What We’re Looking For
We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required. If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.
What We Offer
- Competitive salary with performance-based incentives
- Opportunities for ongoing training, career progression and personal development
- The chance to lead and develop a supportive, passionate team
- A family-run company culture that values professionalism and a personal approach
- A rewarding benefits package including staff discounts and pension scheme
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Branch Manager - Bearwood in Smethwick employer: Scrivens Opticians & Hearing Care
Contact Detail:
Scrivens Opticians & Hearing Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager - Bearwood in Smethwick
✨Tip Number 1
Network like a pro! Reach out to your connections in the optics and healthcare sectors. Attend local events or join online groups where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares about delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Branch Manager - Bearwood in Smethwick
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams in the past and delivered outstanding customer service. Share specific examples that showcase your ability to inspire and support others!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can demonstrate how their skills align with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Know Your Stuff
Before the interview, make sure you understand Scrivens Opticians & Hearing Care's values and services. Familiarise yourself with their approach to customer service and how they support their team. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed your team in previous roles. Think about specific situations where you’ve driven performance or improved customer service, and be ready to discuss these during the interview.
✨Demonstrate Your Customer Focus
Scrivens is all about outstanding customer service. Be prepared to share stories that highlight your commitment to putting customers first. Discuss how you've handled difficult situations or gone above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the branch's goals, team dynamics, or how they measure success. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
