At a Glance
- Tasks: Support branch managers, lead a team, and deliver exceptional customer service.
- Company: Join a dynamic retail healthcare company focused on optical and audiology services.
- Benefits: Competitive salary, bonus scheme, staff discounts, and 28 days annual leave.
- Other info: Enjoy career development opportunities in a supportive and inclusive environment.
- Why this job: Inspire a team, achieve sales targets, and make a real difference in customer care.
- Qualifications: Experience in retail or healthcare, strong customer service, and leadership skills.
The predicted salary is between 34000 - 40000 £ per year.
About the Role
As the Assistant Branch Manager you will work between Bearwood and Oldbury supporting the Branch Managers in leading and developing a dedicated team to deliver exceptional customer service, drive branch performance, and ensure operational excellence. You will act as a role model, inspiring your team to achieve sales targets and maintain high standards of clinical care.
Responsibilities
- Assist in managing the daily operations of the branch, ensuring smooth and efficient service
- Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services
- Deliver outstanding customer service, addressing customer needs with professionalism and empathy
- Assist in staff training, coaching, and performance management
- Manage stock levels, merchandising, and branch presentation to company standards
- Help coordinate local marketing initiatives and promotional campaigns
- Step in as acting Branch Manager when required, including opening and closing the branch
What We’re Looking For
We are looking for someone with previous experience in retail or healthcare, ideally within an optical or audiology setting. A strong background in customer service and sales is essential. The ideal candidate will possess excellent interpersonal and communication skills. The ability to lead, motivate, and support a team is also important. We value individuals who are organised, reliable, and able to work effectively under pressure. Basic IT skills and familiarity with point-of-sale systems are also desirable.
What We Offer
- Competitive salary and bonus scheme
- Career development opportunities and structured training
- Staff discounts on optical and hearing products
- Supportive and inclusive team environment
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Contact Details:
Scrivens Opticians & Hearing Care Recruitment Team
