At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive business growth.
- Company: Join Scrivens Opticians & Hearing Care, a family-run company with a supportive culture.
- Benefits: Enjoy competitive salary, performance incentives, staff discounts, and 28 days annual leave.
- Other info: Opportunities for ongoing training and career progression await you!
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Retail management experience, strong leadership skills, and a customer-first mindset required.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer‑focused environment.
Responsibilities
- Lead and motivate your team to consistently provide outstanding customer service
- Manage all branch operations, including meeting sales targets and driving business growth
- Oversee staff training, coaching and performance management
- Ensure every customer receives expert advice and the highest quality of care
- Oversee stock management, compliance, and day‑to‑day branch efficiency
- Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
- Engage with the local community to promote the branch and build strong customer relationships
- Maintain compliance with Company policies, health and safety standards and regulatory requirements
What we’re looking for
We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer‑first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands‑on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point‑of‑sale systems are also required. If you thrive in a fast‑paced, customer‑focused environment and want to drive business performance, this role is for you.
What We Offer
- Competitive salary with performance‑based incentives
- Opportunities for ongoing training, career progression and personal development
- The chance to lead and develop a supportive, passionate team
- A family‑run company culture that values professionalism and a personal approach
- A rewarding benefits package including staff discounts and pension scheme
- 28 days annual leave including bank holidays (pro‑rata)
- Generous staff discount scheme
Branch Manager - Royton in Oldham employer: Scrivens Opticians & Hearing Care
Scrivens Opticians & Hearing Care is an excellent employer, offering a supportive and friendly work environment in Thirsk. With flexible hours, competitive salaries, and a strong emphasis on continuous professional development, employees are encouraged to grow their skills and advance their careers while providing exceptional customer care. The practice's commitment to staff training and a manageable test time ensures a rewarding and fulfilling experience for all team members.
Contact Details:
Scrivens Opticians & Hearing Care Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager - Royton in Oldham
✨Tip Number 1
Network like a pro! Reach out to your connections in the optics and healthcare sectors. Attend local events or join online groups where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares about delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Branch Manager - Royton in Oldham
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams in the past and delivered outstanding customer service. Share specific examples that showcase your ability to inspire and support others!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can demonstrate how their skills align with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website:Make sure to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Know Your Stuff
Before the interview, make sure you understand Scrivens Opticians & Hearing Care's values and services. Familiarise yourself with their approach to customer service and how they support their team. This will help you demonstrate your alignment with their mission and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team, resolved conflicts, or improved performance. Being able to articulate these experiences will highlight your leadership capabilities and fit for the Branch Manager position.
✨Engage with Customer Service Scenarios
Be ready to discuss how you would handle various customer service scenarios. Scrivens values outstanding customer care, so think of examples where you've gone above and beyond for customers. This will showcase your customer-first mindset and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the branch's goals, team dynamics, or community engagement strategies. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
