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- Tasks: Lead a passionate team to deliver exceptional eye and hearing care.
- Company: Join Scrivens Opticians & Hearing Care, a family-run business with a personal touch.
- Benefits: Competitive salary, performance incentives, staff discounts, and 28 days annual leave.
- Why this job: Make a real impact in a customer-focused environment while driving business growth.
- Qualifications: Retail management experience, strong leadership skills, and a customer-first mindset.
- Other info: Opportunities for ongoing training and career progression in a supportive culture.
The predicted salary is between 36000 - 60000 £ per year.
Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.
Responsibilities
- Lead and motivate your team to consistently provide outstanding customer service
- Manage all branch operations, including meeting sales targets and driving business growth
- Oversee staff training, coaching and performance management
- Ensure every customer receives expert advice and the highest quality of care
- Oversee stock management, compliance, and day-to-day branch efficiency
- Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
- Engage with the local community to promote the branch and build strong customer relationships
- Maintain compliance with Company policies, health and safety standards and regulatory requirements
What We’re Looking For
We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required. If you thrive in a fast-paced, customer-focused environment and want to drive business performance, this role is for you.
What We Offer
- Competitive salary with performance-based incentives
- Opportunities for ongoing training, career progression and personal development
- The chance to lead and develop a supportive, passionate team
- A family-run company culture that values professionalism and a personal approach
- A rewarding benefits package including staff discounts and pension scheme
- 28 days annual leave including bank holidays (pro-rata)
- Generous staff discount scheme
Branch Manager - Leeds Hunslet employer: Scrivens Opticians & Hearing Care
Contact Detail:
Scrivens Opticians & Hearing Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager - Leeds Hunslet
✨Tip Number 1
Network like a pro! Reach out to your connections in the optics and healthcare sectors. Attend local events or join online groups where you can meet people who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by researching Scrivens Opticians & Hearing Care. Understand their values, services, and community involvement. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership stories! Think of examples where you've motivated a team or solved a problem. Being able to share these experiences will demonstrate your fit for the Branch Manager role and your ability to drive business growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our family-run company and contributing to our customer-first approach.
We think you need these skills to ace Branch Manager - Leeds Hunslet
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams in the past and delivered outstanding customer service. Share specific examples that showcase your ability to inspire and support others!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can demonstrate how their skills align with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Know Your Stuff
Before the interview, make sure you understand Scrivens Opticians & Hearing Care's values and services. Familiarise yourself with their approach to customer service and how they support their team. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team, resolved conflicts, or improved performance. This will demonstrate your leadership style and how it aligns with the company's focus on exceptional service.
✨Engage with the Community
Since community engagement is key for this role, come prepared with ideas on how you could promote the branch locally. Discuss any previous experiences you've had in building customer relationships or community initiatives, as this will highlight your proactive approach.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the team dynamics, training opportunities, or how success is measured in the branch. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
