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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive business growth.
- Company: Join Scrivens Opticians & Hearing Care, a family-run company with a supportive culture.
- Benefits: Competitive salary, performance incentives, ongoing training, and staff discounts.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Experience in retail management, strong leadership, and excellent communication skills.
- Other info: Enjoy 28 days annual leave and opportunities for career progression.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer-focused environment.
Responsibilities
- Lead and motivate your team to consistently provide outstanding customer service
- Manage all branch operations, including meeting sales targets and driving business growth
- Oversee staff training, coaching and performance management
- Ensure every customer receives expert advice and the highest quality of care
- Oversee stock management, compliance, and day-to-day branch efficiency
- Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
- Engage with the local community to promote the branch and build strong customer relationships
- Maintain compliance with Company policies, health and safety standards and regulatory requirements
What We’re Looking For
We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer-first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands-on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point-of-sale systems are also required.
What We Offer
- Competitive salary with performance-based incentives
- Opportunities for ongoing training, career progression and personal development
- The chance to lead and develop a supportive, passionate team
- A family-run company culture that values professionalism and a personal approach
- A rewarding benefits package including staff discounts and pension scheme
- 28 days annual leave including
Branch Manager - Fakenham employer: Scrivens Opticians & Hearing Care
Contact Detail:
Scrivens Opticians & Hearing Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager - Fakenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your leadership experience and customer service skills, as these are key for the Branch Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Branch Manager - Fakenham
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams in the past and delivered outstanding customer service. Share specific examples that showcase your ability to inspire and support others!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can demonstrate how their skills align with what we’re looking for.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and avoid jargon unless it’s relevant to the role. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of Scrivens Opticians & Hearing Care. Familiarise yourself with their services, values, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and developed a team. Highlight your approach to training and performance management, as this is crucial for the role.
✨Customer Service is Key
Scrivens places a strong emphasis on outstanding customer service. Be ready to discuss how you've handled customer interactions in the past, especially challenging situations. Share specific examples that demonstrate your commitment to putting customers first.
✨Engage with the Community
Since community engagement is part of the role, think about ways you've previously connected with local communities or built relationships with customers. Bring these ideas to the table during your interview to show how you can promote the branch effectively.
