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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive business growth.
- Company: Join Scrivens Opticians & Hearing Care, a family-run company with a supportive culture.
- Benefits: Competitive salary, performance incentives, ongoing training, and generous staff discounts.
- Other info: Enjoy 28 days annual leave and excellent career progression opportunities.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Retail management experience, strong leadership skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
Are you a natural leader with a passion for delivering outstanding customer service? Join Scrivens Opticians & Hearing Care as a Branch Manager, where you will play a key role in ensuring the success of your branch while leading a dedicated team in providing expert eye and hearing care. You will inspire and support your team to deliver exceptional service, drive business growth, and maintain high professional standards in a customer‑focused environment.
Responsibilities
- Lead and motivate your team to consistently provide outstanding customer service
- Manage all branch operations, including meeting sales targets and driving business growth
- Oversee staff training, coaching and performance management
- Ensure every customer receives expert advice and the highest quality of care
- Oversee stock management, compliance, and day‑to‑day branch efficiency
- Support and collaborate with Optometrists and Hearing Aid Audiologists to maintain clinical excellence
- Engage with the local community to promote the branch and build strong customer relationships
- Maintain compliance with Company policies, health and safety standards and regulatory requirements
What we’re looking for
We are seeking an experienced retail manager, ideally with a background in optics, audiology, or healthcare. You should possess strong leadership and people management skills, combined with a customer‑first mindset and excellent communication abilities. Commercial awareness is essential, along with a proactive, hands‑on approach to solving problems and developing your team. Basic I.T. skills and familiarity with point‑of‑sale systems are also required. If you thrive in a fast‑paced, customer‑focused environment and want to drive business performance, this role is for you.
What We Offer
- Competitive salary with performance‑based incentives
- Opportunities for ongoing training, career progression and personal development
- The chance to lead and develop a supportive, passionate team
- A family‑run company culture that values professionalism and a personal approach
- A rewarding benefits package including staff discounts and pension scheme
- 28 days annual leave including bank holidays (pro‑rata)
- Generous staff discount scheme
Branch Manager - Exeter Hearing Centre employer: Scrivens Opticians & Hearing Care
Contact Detail:
Scrivens Opticians & Hearing Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager - Exeter Hearing Centre
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your leadership style and customer service philosophy, as these are key for a Branch Manager role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Scrivens Opticians & Hearing Care. Let's get you that interview!
We think you need these skills to ace Branch Manager - Exeter Hearing Centre
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've motivated teams and driven success in previous roles, especially in customer service settings.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Branch Manager role. Mention specific experiences that align with our focus on outstanding customer service and team management.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Scrivens Opticians & Hearing Care
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the role. Familiarise yourself with Scrivens Opticians & Hearing Care's values and how they align with your own. Being able to discuss their approach to customer service and team leadership will show that you're genuinely interested.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've motivated a team or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Demonstrate Customer Focus
Since this role is all about delivering outstanding customer service, be ready to share specific instances where you've gone above and beyond for customers. Think about how you can relate these experiences to the hearing care and optics sectors.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the branch. It’s a great way to demonstrate your proactive mindset.